Customer Service Officer

Anticipate customer needs by studying services, products, and proper customer processes and procedures - Have full working knowledge of the service associate handbook in order to respond to every customer inquiry with confidence - Record all customer and end-user calls in order to improve service and products provided by the company - Monitor customer...

Direct customers to online resources. - Create and maintain reports on customer interactions. - Attend weekly team meetings. - Update customer records in our system, including notes about conversations and outcomes. - Strong organisational skills for ensuring that all operational processes are running smoothly and efficiently. - Strong teamwork skills for...

**Assisting customers** with inquiries, complaints, and providing information about products or services. - **Handling transactions**, such as processing orders, refunds, or exchanges. - **Maintaining a positive, empathetic, and professional attitude** toward customers at all times. - **Resolving customer issues** efficiently and escalating complex issues to...

Handling all incoming customer queries and questions Providing the appropriate service and information or referring clients to another department Referring problematic issues that they cannot solve to management Resolving customer complaints and issuing refunds as needed Maintaining an accurate Customer Relationship Management (CRM) database by entering and...

Listen to customers’ concerns, issues and questions Resolve customers’ concerns and answer customers’ questions to your best ability Maintain a positive attitude and calmly respond to customers’ complaints Open new customer accounts Attract customers by promoting the product and company positively, answering questions and addressing concerns as they...

Follow office workflow procedures to ensure maximum efficiency Maintain files and records with effective filing systems Support other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.) Greet and assist visitors when they arrive at the office Monitor office expenditures and handle all office...

**Company Description** OS Overseas is an ISO 9001:50001 and 14001:2016 certified company that provides premium services in Renewable Energy, Water Treatment, Engineering, and Procurement. As a first in India for providing German Technology Solutions, we are channel partners to various German brands. We manufacture, deal, and provide installation and...

**Requirements and skills** - Work experience as a Hotel Front Desk Agent, Receptionist or similar role - Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS - Understanding of how travel planning websites operate, like Booking and TripAdvisor - Customer service attitude - Excellent communication and organizational skills - Degree in...

Should have excellent English communication skills. - A university/college degree is an asset. - Previous customer service experience especially is a must, and a minimum of 2.5 years of experience. Job Profile: - US Shift - The shift timings are 2030 hrs. to 0530 hrs. IST. - Inbound Voice Office Work. Facilities: - Salary 20,000 To 35,000 CTC - Salary...

Customer Service Officer (International Chat Process) Location - Pune, Hinjewadi Work From Office Salary - Upto 2.64 LPA Requirement Good English Communications skills Ready for night shifts and work form office Criteria Graduate Freshers can apply. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹18,000.00 - ₹21,000.00 per...

* - A person responsible for providing various kinds of administrative assistance, identical to the modern iteration of the position of secretary or is a sub-specialty of secretarial duties. - Answering and directing phone calls - Scheduling appointments and meetings. - Managing office supplies - Responding to customer queries - Greeting and receiving...

**Hotel Front Desk Requirements**: - High school qualification or Hospitality Degree. - Previous hospitality experience would be advantageous. - Strong written and verbal communication skills. - Well-presented and professional appearance. - Competency with Microsoft Office. - Ability to learn on the job. - Excellent customer service skills. - Must have...

Providing complete information about the product to the customer. Solving all product or service related issues of the customers. Preparing the Customer Service Guidelines. Training customer care staff on customer service protocol. Strategic thinking. Must possess excellent communication skills. **Job Types**: Full-time, Permanent, Fresher Pay:...

DUTIES AND RESPONSIBILITIES - Greet and welcome customers. - Open repair order, refer vehicle history. - Provide cost and time estimate, verify for campaigns. - Keep customer informed about progress of work or change in schedule if any - Coordination with floor & quality controller. - Invoice explanation, parts replaced explanation. - Help customer to make...

Back office work comprises adminstrative tasks essential for a company's operations, excluding customer-facing roles. Back office staffs activities include managing inventory, processing sales orders and onboarding new employees. Assist the resolving customer queries and issues through efficient communication. Handle administrative tasks such as document...

Receiving walk in vehicles / Booking vehicles - Understand customer’s service need and preparing Job cards as per standard Take trials of the bike to understand customer concerns / complaints better or to diagnose the cause of the problem - Look for opportunity to sell any value added products (Subscription/AMC etc.) available Coordinate with Floor...

Organize the office and assist associates to optimize procedures. - Sort and distribute communications in a timely manner. - Create and update records ensuring accuracy and validity of information. - Schedule and plan meetings and appointments. - Monitor the level of supplies and handle shortages. - Resolve office-related malfunctions and respond to requests...

Interact with customers to solve issues and questions about products, services, and policies - Maintain a positive and friendly tone with customers at all times - Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally - Establish new customer accounts and record account information, like phone...

Explain to clients the process Schedule appointments with client Keep records of online and offline records and data Computer work on Microsoft office, excel, word, powerpoint Follow up with clients on a daily basis **Job Types**: Full-time, Part-time, Fresher **Salary**: ₹10,000.00 - ₹15,000.00 per month Expected hours: 48 per week Schedule: -...

Customer Relationship Managers (CRMs) play a crucial role in ensuring positive interactions between a company and its clients. Here are some common roles and responsibilities associated with the position: 1. **Building and Maintaining Relationships**: CRMs are responsible for establishing strong relationships with clients. This involves regular...