Customer Service Officer

Assist in developing, presenting, and implementing policies and procedures to ensure a satisfactory customer experience. Collaborate with the company’s Chief Information Officer (CIO) to make data interfaces user-friendly. Reach out to customers through various channels (technology or in-person) to communicate services and gather feedback. Promote the...

Education: Bachelor of Engineering/Technology - BE/BTech - MechExperience: 20 to 25 yearsAbout The Role:The Customer Service Head role requires to manage a team of service professionals who will be responsible for commissioning a system at customer site. Post commissioning, they will also resolve any customer complaints which may arise.Roles and...

Attending customer service team meetings. - Continued learning of the company’s products. - Assisting customers with refunds or cancellations. - Completing administrative tasks. - Handling service issues. - Proactive questioning/asking for feedback from customers. - Committed, to meeting agreed deadlines with customers. **Job Types**: Full-time,...

**Handling Inquiries**: Customer Service Officers manage incoming phone calls and address customer inquiries about products and services. - **Sales Leads**: They generate sales leads that can develop into new customers. - **Needs Assessment**: Identifying and assessing customer needs to achieve satisfaction. - **Problem-Solving**: These officers are skilled...

Develop and implement customer service policies and procedures. - Manage and train the customer support team. - Respond to customer service issues in a timely manner. - Create effective customer service procedures, policies, and standards. - Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. - Implement an...

A Customer Service Representative is the first point of contact for any customer who has a question or an issue with a product or service the company sells. Listen to customer concern's, issues and questions. Resolve customer concern's and answer the customer questions to your best ability. Strong listening, Communicating and customer service skill **Job...

Anticipate customer needs by studying services, products, and proper customer processes and procedures - Have full working knowledge of the service associate handbook in order to respond to every customer inquiry with confidence - Record all customer and end-user calls in order to improve service and products provided by the company - Monitor customer...

Maintain an updated knowledge of the organization's products, services, and customer service policies - Document customer interactions when necessary, compiling documents and forwarding information to interested parties - Explain simply and clearly in response to customer questions and check for customer understanding and acceptance - Recommend new products...

Supervising a team of customer support professionals. - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer service. - Planning how to train customer support professionals. - Superior written and oral communication skills. - Leadership skills to guide...

**Assisting customers** with inquiries, complaints, and providing information about products or services. - **Handling transactions**, such as processing orders, refunds, or exchanges. - **Maintaining a positive, empathetic, and professional attitude** toward customers at all times. - **Resolving customer issues** efficiently and escalating complex issues to...

Resolve customer issues and complaints effectively and efficiently. - Manage high volumes of inbound and outbound calls. - Maintain accurate records of customer interactions and transactions. - Provide up-to-date product and service information to customers. - Strong listening, communicating, and customer service skills. - Ability to multitask and provide...

Managing a team of customer service employees. - Maintaining compliance with policies and procedures. - Offering excellent customer service. - Displaying extensive product knowledge. - Overseeing the work of every employee in your team. - Promoting the vision of the organization. - Conducting quality assurance surveys with customers and reporting findings to...

Education:Bachelor of Engineering/Technology - BE/BTech - MechExperience: 20to 25 yearsAbout The Role:The Customer Service Head role requires to manage a team of service professionals who will be responsible for commissioning a system at customer site. Post commissioning, they will also resolve any customer complaints which may arise.Roles and...

Respond to customer service inquiries in a timely and professional manner. Assist in onboarding of new customers. Engaging with customers to ensure they are satisfied. Communicating customer feedback to management. Organization abilities and multitasking. Professional, concise and engaging communication - both written and verbal. **Job Types**: Full-time,...

**Responding to Customer Inquiries**: Addressing customer questions and concerns regarding products and services. - **Order Processing**: Taking orders, processing payments, and managing returns. - **Information Provision**: Giving customers information about products, services, and pricing. - **Documentation**: Maintaining records of customer interactions,...

1) Customer Visit in PCMC industrial area. 2) Inspection activity at customer end. 3) Order Generation and delivery planning at customer end. 4) Collect feedback from customer. 5) New customer visit and followup for trials. **Job Types**: Full-time, Fresher, Internship **Salary**: ₹14,000.00 - ₹16,000.00 per month **Benefits**: - Cell phone...

Listen to customers’ concerns, issues and questions Resolve customers’ concerns and answer customers’ questions to your best ability Maintain a positive attitude and calmly respond to customers’ complaints Open new customer accounts Attract customers by promoting the product and company positively, answering questions and addressing concerns as they...

Handling all incoming customer queries and questions Providing the appropriate service and information or referring clients to another department Referring problematic issues that they cannot solve to management Resolving customer complaints and issuing refunds as needed Maintaining an accurate Customer Relationship Management (CRM) database by entering and...

Fresher/Experience can apply. Job Location: Prism City, Ganpatrao Kalje Mala, Charholi Budruk, pune **Job Types**: Full-time, Permanent **Salary**: From ₹10,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer...

**Customer Service Associate (Bengali Process)** **Job Details & Requirements** **Designation: Customer Service Associate (Bengali Process)** Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak Bengali...