Customer Service

6 months ago

Oshiwara Mumbai Maharashtra, India The little gift co Full time

Job Title: Customer Care & Sales Support Staff

**Location**: [Oshiwara, Andheri West, copp Oshiwara Bus stop]

**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- **Customer Care**:

- Provide assistance with product issues, including troubleshooting and processing returns or exchanges.
- Maintain a high level of customer satisfaction through prompt and effective communication.

*
- **Sales Support**:

- Assist the sales team with order processing and follow-up.
- Manage customer accounts and update order statuses.
- Coordinate with logistics to ensure timely delivery of products.

*
- **Website Management**:

- Update and maintain the company's website with the latest product information and promotions.
- Ensure the website is user-friendly and functioning properly.
- Monitor website performance and suggest improvements.

*
- **Vendor Management**:

- Liaise with vendors to ensure product availability and timely delivery.
- Handle vendor inquiries and resolve any issues related to orders or shipments.
- Maintain positive relationships with all vendors and suppliers.

**Qualifications**:

- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities.
- Proficiency in using typing, basic Excel & MS office is must
- Shopify knowledge will be a huge plus.
- Basic understanding of website management and content updates.
- Ability to work independently and as part of a team.
- Previous experience in customer service, sales support, or related fields is preferred but not required.

**Preferred Qualifications**:

- Familiarity with online retail and vendor management.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.

**Benefits**:

- Competitive salary and performance-based incentives.
- Homely environment
- Opportunity for career growth and development.
- Supportive and inclusive work environment & lot of encouragement to female workers to be more independant.

**The Little Gift Co **is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,515.83 - ₹25,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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