Customer Service Representative

3 months ago


Ahmedabad Gujarat, India Arise solution Full time

**Job Summary**

The Web Chat Services Advisory Role Requires Answering Customers’ Queries On Live Chats And On The Phone; Wherein Customer Service And Satisfaction/Delight Will Be The Main Objectives.

The Role Will Also Require The Advisory To Be Good At Analysing/Comprehending Customer Queries And Accounts, And Then Providing The Correct Resolution As Per Set Operating Procedures And Performance Matrices. He / She Should Be Able To Deliver According To The Set Productivity And Quality Standards And Targets.

**Job & Responsibilities**:
1. He / She Will Need To Provide Information Related To The Customer’s Account/Services And Processes Etc On Call/ Live Chats.

2. Will Need To Research (Real-Time) Information On Various Tools To Provide Accurate Information To The Customer.

3. Need To Maintain All Pertinent Data Related To The Customer Interaction.

4. Will Be Required To Handle At Least Two Chats At A Time, And Make Outbound Calls When Required.

5. Will Need To Ensure Utmost Customer Satisfaction To Be Able Perform And Fetch Good C-Sat And NPS.

6. Should Be Able To Deliver According To The Set Productivity And Quality Standards And Targets.

7. Will Be Required To Work On Numerous Applications And Systems At A Time.

Eligibility Criteria: Basic Knowledge Of Computers Good Typing Skills; Net Speed Should Be At Least 25 wpm Relevant Experience Would Be Preferred (Customer Service) Should Be Willing To Work In Rotational And Night Shifts

**About us**:
Arise Solution is an Award Winning Leading Recruitment Organisation. We at Arise Solution provide end - to - end Recruitment and Permanent Staffing Solutions to Leading Multinational / National Organisations across India.

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Work Location: Hybrid remote in Ahmedabad, Gujarat



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