Customer Service Executive
3 months ago
Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
**Job Types**: Full-time, Fresher
**Salary**: ₹15,000.00 - ₹18,000.00 per month
Schedule:
- Monday to Friday
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Visakhapatnam, Andhra Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- International voice process: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (required)
**Speak with the employer**
+91 7386660201
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