Customer Service Associate

3 weeks ago

Powai Mumbai Maharashtra, India WUElev8 Innovation Services Full time

WUElev8 Innovation Services Private Limited
Where U Elevate drives
technology innovation with
future ready tech
talentWhere U Elevate is
working on fulfilling the
vision of making India an
'Innovation Hub' of the
world, by enabling
organizations drive their
technology innovation with
the future-ready tech
talent. Where U Elevate
does this by providing a
platform to the grassroot
tech talent to upskill by
solving industry problems
under mentoring from
industry experts and
become 'Future-Ready'.
Where U El...

Customer Service Associate
Full Time. Immediate Notice period acceptable. 50 vacancies
2 to 2.3 LPA
1 to 2 Years
Powai, Mumbai
**Job Description**:
Skills Required

**PRINCIPAL RESPONSIBILITIES**:
Inbound / Outbound interaction with clients
Skilling on all voice and back office queues as per requirement.
Good computer navigational skills and familiar with MS office
Should have good customer service skills
Understand customer queries / request and act accordingly.
Maintain a healthy and clean work environment.
Update knowledge of process on regular basis.

CRITICAL SKILLS REQUIRED

Able to understand, assess and articulate a response - both written and verbal.
Good telephone skills, able to listen patiently & remain focused throughout the conversation
Good customer care skills - able to empathize, with a natural ability to assist & support, including commitment to follow through
Basic understanding of business structure, including key processes, services, business goals & role of main functions
Good information processing skills - able to react promptly to a situation, listen, think, type or search simultaneously. Good reasoning ability - can make inferences, draw conclusions, reason from information provided etc.
Good team working skills with the ability to contribute to effective team performance
Results focused initiative to achieve required results. Methodical, accurate with attention to detail - able to spot error, ignore irrelevant details, recognize similarities etc.

**Desired Skills**:
- Self-Discipline
Learning and decision-making
Patience and action oriented

CANDIDATE SPECIFICATION

Must have

Graduate / Undergraduate.

Good to have

Previous experience in Logistics / courier / cargo would be preferred
Experience in call center will be an advantage.
Work on track & trace ( for logistic business)
Knowledge of Western culture would be an added advantage. (USA/UK culture)

**Important notes**:
- 5 days working and any 2 week offs.
Should be flexible in 24*7 shifts.
Should be within the Transport Boundary.

Not Eligible - MBA/PG/BE/BTech /MCA/BSc IT, Certified professional lawyer, CAs,

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