Customer Success

2 months ago


Remote, India Growtomation Marketing Solutions Full time

We're a culture-first family of hustlers, fire-fighters and do-ers. We live by tasks, not hours. We own what we do and customer satisfaction is something that we heavily live by.

Our typical day involves driving best solutions for our clients that usually results in smiles and a few mentions like "You guys are amazing." and "I don't know what could I have done without this team. ❤️"

Lastly, we're committed to: driving equality, actively combating bias within ourselves and our communities, and advancing a more diverse culture.

As a Customer Success Manager you will be responsible for guiding customers through HubSpot software setup, tool training, and initial campaign planning. Our customers vary in size and industry, so we are looking for motivated team members who have strong communication skills, a passion for helping people, an interest in problem-solving, and the flexibility to help with a variety of projects.

**In this role, you’ll get to**:

- Serve as the main point of contact for around 20-30 customers to ensure a successful onboarding process to the HubSpot software
- Engage customers through regular strategic calls to drive product adoption
- Ensure all customers complete the required technical setup efficiently and in a timely manner
- Train and educate customers on how to effectively utilize HubSpot tools
- Begin to strategize and launch growth oriented campaigns with your customers
- Improve and scale the HubSpot software setup process

**We are looking for people who**:

- Can manage simultaneous software implementations for multiple clients
- Can deliver product training sessions via phone and web conference software
- Can build marketing campaigns, establish a customer feedback loop, set up CRMs and/or organize sales processes
- Can research, troubleshoot and solve complex software issues
- Can effectively project manage and create organized plans that ensure customer success post-onboarding



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