Customer Success Associate
2 months ago
Open to **2023 and 2024** graduates only
**JOB RESPONSIBILITIES**
- Own the complete customer life-cycle of onboarding, adoption, expansion, and renewal.
- Strive to continually drive faster “time to value” and improve overall customer satisfaction & reduce churn.
- Understand customer’s objectives and how they translate to outcomes.
- Develop new & improve existing new user guides & documentation of the product features & capabilities.
- Identify opportunities for up-sell and cross-sell.
- Bring intelligent product feedback and recommendations from customers back to Product & Tech teams.
- Conduct ongoing operational reviews and suggest process improvements.
**CANDIDATE ATTRIBUTES**
- You have a flair to explain features & functionality of the software
- Excellent written, verbal, and presentation skills, with an eye for quality and attention to detail
- Possess a high degree of self-motivation, initiative, integrity, discipline & commitment
- Exceptional ability to communicate and foster positive business relationship
**Job Types**: Full-time, Fresher
Pay: ₹15,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Do your have a personal laptop and WiFi connection?
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