IT Service Desk Technician
5 months ago
Job Summary:
We are seeking an IT Service Desk Technician to join our service desk support team. The IT Service Desk Technician will provide technical assistance and support related to computer systems, cloud services, hardware, and software. The IT Service Desk Technician role is to ensure proper computer operation so that end users can accomplish business tasks. This role will provide first
- and second-level end user support. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests, escalating incidents when considered appropriate and necessary to maintain SLA expectations.
Problem resolution may involve diagnostic and help request tracking tools and requiring that the individual give in-person, hands-on help at the desktop level. The IT Service Desk Technician will also assist in the maintenance of our information technology systems and networks.
The technician will be responsible for providing new hires with proper technological equipment (i.e., laptops, monitors, phones etc.) and setup of access and accounts. You will perform both technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems.
**Job Description**:
Core Responsibilities
Strategy & Planning
- Alert management to emerging trends in tickets, incidents, and/or problems
- Assist in development and upkeep of hardware and software standards and policies
Acquisition & Deployment
- Deploy pre-packaged software using distribution tools and processes as requested by end users
Operational Management
- Offer support for Windows and Mac-based laptops, including hardware and software troubleshooting
- Perform basic network administration tasks, including monitoring and maintenance of networks; manage office networking issues, including Wi-Fi, LAN, and connectivity problems
- Set up, troubleshoot, and repair printers and other peripherals
- Maintain an inventory of equipment, including laptops, printers, and related supplies
- Effectively prioritize incoming trouble tickets and schedule investigation and resolution accordingly to meet defined SLAs
- Escalate problems with accurate documentation to suitable experienced team member/manager, when required
- Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution
- Use remote tools and diagnostic utilities to aid in troubleshooting
- Research solutions through internal and external knowledgebase as needed
- Identify and learn appropriate software and hardware used and supported by the organization
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Prepare and maintain all administrative documentation including equipment inventory, asset management, software licensing and system availability statistics for computer and network equipment, help sheets and FAQ lists for end users
- Coordinate and interact with other IT teams and functions as a liaison between IT and users to communicate end-user needs and ensure effective solutions are implemented
- Manage conferencing system in the office and ensure all systems are patched, updated and functional
- Utilize existing end user management tools to image, patch, deploy software and remote into user machines
- Manage corporate infrastructure, namely servers in multiple sites
- Contribute to technician knowledgebase as needed
- Reinforce SLAs to manage end-user expectations
- Provide suggestions for continual improvement and assist with assessment of new technologies for suitability within the organization
What You Bring to the Role
- Education_
- BA/BS or associate degree in IT, Computer Science, or related field
- Relevant certifications such as CompTIA A+, ITIL, Microsoft Certified Professional (MCP), or similar are advantageous
- Knowledge_
- 5+ years’ experience in a similar role providing first/second level service desk support in a corporate environment
- Knowledge and experience of computer hardware, including laptops, desktops, peripherals, switches, routers; PC and MacOS
- Knowledge of software deployment and automation tools for end user machines
- Prior experience and knowledge of service desk software and ticketing systems such as Freshservice, Freshdesk, ServiceNow, etc.
- Experience scripting with Batch, PowerShell, JSON, XML files
- Experience with desktop and server operating systems, including but not limited to Microsoft Windows 7-11, Server 2012-2022, Android, iOS and MacOS
- Working knowledge and experience of Microsoft Office 365, Azure cloud services, Teams, and Active Directory, VMware Virtualization, Intune, and Mobile device management tools
- Ability to troubleshoot and take apart computers and put them ba
-
Service Desk Support Technician
5 months ago
Remote, India Amherst Holdings Full timeThe Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve...
-
Service Technician
6 months ago
Remote, India Nigam Smarttools India Pvt Ltd Full timeWe are Home Appliances And Electronics Appliances Service Provider Company. We give you opportunity to become Our Service Partner and Join our Company. If you are Electronics Appliances Service Provider Technician join us this for you. **Job Types**: Full-time, Part-time, Permanent, Fresher **Salary**: ₹25,000.00 - ₹45,000.00 per month Expected...
-
Service Desk Coordinator
5 months ago
Remote, India Innovatia Inc. Full timeInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...
-
Hosting Support Technician II
4 weeks ago
Remote, India Sureminds Full timeJob Summary: We are seeking a skilled Hosting Support Technician II to join our team at Sureminds. As a Hosting Support Technician II, you will be responsible for providing remote technical support to users efficiently and accurately, resolving basic and intermediate technical problems, and working as a proactive team member in a fast-paced office...
-
IT Helpdesk Technician
2 weeks ago
Remote, India Porch Full timePorch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners...
-
Hosting Support Technician
1 month ago
Remote, IN Sureminds Full timeTitle : Hosting Support Technician Experience : 5years +Location : RemoteThe Hosting Support Technician II is responsible for providing remote technical support to users efficiently and accurately. The Hosting Support Technician II is the front line, and responsible for solving basic and intermediate technical problems. Their objective is to quickly identify...
-
SAT Microsystems
4 months ago
Remote, IN SAT MICROSYSTEMS PVT LTD Full timeJob Description :- 4+ years of technical experience - Good hands-on experience working as technical service desk and handling all desktop related incidents remotely - Good knowledge on ITSM especially incident and problem management - General Knowledge on AD, servers and network is preferred - Work experience on Service Management Tool sets - Good knowledge...
-
Jira Service Admin Desk
6 months ago
Remote, India Lemontree Staffing Full time**Position**: JIRA Service Admin Desk **Employment Type**: Full time **Timing**: 4:30 PM to 1:30 AM IST **Location**:Remote **Experience/Knowledge**: - 2 - 3 years of experience with Atlassian Jira and Confluence including tool administration and customization. - 2 - 3 years’ minimum experience supporting production systems. Certified Jira...
-
Sound Technician
5 months ago
Remote, India LUMASONIC TECH RENTAL PRIVATE LIMITED Full time**Planning** Attend regularly scheduled event office meets. Assist the Audio Engineer in identifying, assessing, and improving internal processes. Ensure a safe and healthy work environment and compliance with all policies and procedures. Understand set layouts and basic flow of events before reaching the event venue for set up. Assist the Audio...
-
Automotive Technician
6 months ago
Remote, India SREE AUTO REPAIRING WORKSHOP LLC Full timeAs an Automotive Technician with BMW experience, you will be responsible for diagnosing, repairing, and maintaining BMW vehicles to the highest standards. Your primary duties will include: - Performing routine maintenance and inspections on BMW vehicles - Diagnosing and repairing mechanical and electrical issues - Using diagnostic tools and equipment to...
-
Lighting Technician
5 months ago
Remote, India LUMASONIC TECH RENTAL PRIVATE LIMITED Full time**Planning** Attend regularly scheduled event office meets. Assist the Light Designer in identifying, assessing, and improving internal processes. Ensure a safe and healthy work environment and compliance with all policies and procedures. Understand set layouts and basic flow of events before reaching the event venue for set up. Assist the Light...
-
Ro Technician
6 months ago
Remote, India UV ENTERPRISES Full timeWE ARE HIRING TECHNICIAN FOR RO WHICH ARE RESPONSIBLE FOR SERVICE AND INSTALLATION ON CUSTOMER END **Job Types**: Full-time, Permanent, Fresher Pay: From ₹10,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance Schedule: - Day shift Supplemental pay types: - Commission pay - Performance bonus - Quarterly bonus Work...
-
Auto Technician
4 weeks ago
Remote, India q design protected Full time**Key Responsibilities**: - Diagnose and repair automotive systems, including engines, transmissions, brakes, electrical systems, and HVAC. - Perform routine maintenance tasks such as oil changes, tire rotations, and fluid checks. - Utilize diagnostic tools and equipment to identify issues accurately. - Document all repairs and maintenance performed on...
-
Help Desk Associate
7 months ago
Remote, India Steer Health Full time**Description/Specification**: - Customer Support: Responding to queries and issues from users, providing technical assistance, and resolving problems with computer hardware, software, or peripherals. - Troubleshooting: Diagnosing and resolving technical issues, such as network connectivity problems, software errors, and hardware malfunctions. - Ticket...
-
Virtual Assistant: Csr/dispatcher
5 months ago
Remote, India Service Squad Full timeJoin a US-based home service company as a virtual dispatcher/CSR agent responsible for managing and booking appointments. We're seeking an organized, dependable Virtual Assistant with outstanding customer service skills. In this role, you'll bridge the gap between our customers and operations, ensuring seamless communication and exceptional service. Fluent...
-
Data Receipt Technician 2
8 months ago
Remote, India IQVIA Full timeJob Overview Verify the acceptability of the Electrocardiogram(ECG) received on E-Scribe or Muse server. Conduct quality control on unconfirmed ECGs. Raise data clarification form if required. Mentor junior Cardiology Technician staff. Essential Functions - Create the Escribe custom ID. - Compare the demographic details of the ECG prior to confirmation. -...
-
Electrical Technician License Holder
5 months ago
Remote, India EP Group Full timeRequire Electrical technician, experience in handling HT, LT lines with shop floor maintenance service. Knowledge of utility operation like chiller, Air compressor is an added advantage. Job Location : Sehore, Bhopal Experience - 3 years Qualification - ITI/Diploma Electrical Pay: Up to ₹18,000.00 per month Schedule: - Day shift Work Location:...
-
L2 Support
6 months ago
Remote, India Hyqoo Full timeJob Title: Level 2 Support Technician **Job Description**: We are currently seeking a highly skilled and motivated Level 2 Support Technician to join our dynamic IT team. As a vital player in our organization, you'll be the go-to person for more complex technical issues that have been escalated from our Level 1 support team. Your role will be crucial in...
-
Field Technician Ii
6 months ago
Remote, India Zayo Group Full timeCompany Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include...
-
Electrical Maintenance Technician
6 months ago
Remote, India ANI INTEGRATED SERVICES LTD. Full time**Location : Lagos Nigeria ( West Africa)** **Qualification & Experience : Diploma -12 Years / ITI-15 Year** **Must Have Experience in Oil & Gas / Refinery Industry.** **Contract Job : 2 Years ( 1 Year extendable)** (**ANI PAYROLL**) **Job Roll**: - Troubleshooting problems with electrical equipment such as motors, generators, transformers, switches,...