L2 Support

6 months ago

Remote, India Hyqoo Full time

Job Title: Level 2 Support Technician

**Job Description**:
We are currently seeking a highly skilled and motivated Level 2 Support Technician to join our dynamic IT team. As a vital player in our organization, you'll be the go-to person for more complex technical issues that have been escalated from our Level 1 support team. Your role will be crucial in maintaining the integrity and efficiency of our IT infrastructure, ensuring that end-users and clients experience mínimal disruption to their work due to IT-related issues.

Key Responsibilities:

- Provide expert second-level technical support to end-users and clients, swiftly addressing and troubleshooting issues related to hardware, software, and networking.
- Efficiently manage and respond to support tickets and inquiries, delivering solutions that are both timely and satisfactory to the user.
- Work closely with L1 support technicians, offering guidance and taking the lead on escalated technical issues.
- Execute installation, configuration, and maintenance tasks for desktops, laptops, printers, and other hardware devices.
- Carry out routine system maintenance, including updates, patches, and backups, to ensure optimal system performance.
- Accurately document support tickets, resolution processes, and maintain detailed records of system configurations.
- Contribute to the creation and refinement of IT policies, procedures, and best practices, enhancing overall service quality.
- Deliver technical training and support to end-users, empowering them to use technology effectively.
- Continuously update your knowledge of technology trends and developments, aiming to improve your skills and the quality of support provided.

Qualifications:

- A Bachelor’s degree in Information Technology, Computer Science, or a related field is strongly preferred.
- A minimum of 5-7 years of proven experience in a technical support role, with a focus on providing high-level support.
- A robust understanding of IT infrastructure components, including hardware, software, networking, and security principles.
- Proficiency in troubleshooting issues within Windows and Mac operating systems.
- Demonstrable experience with ticketing systems and remote support tools.

Desired Skills:

- Strong communication and interpersonal skills to interact effectively with team members and clients.
- Exceptional problem-solving abilities paired with meticulous attention to detail.
- The capacity to work independently and efficiently prioritize tasks in a dynamic work environment.
- Relevant industry certifications (such as CompTIA A+ or Microsoft Certified Professional) will be considered an asset.
- A commitment to delivering outstanding customer service and support.

Tools:
To be successful in this role, you will require proficiency in the use of:

- Ticketing systems (e.g., JIRA Service Desk, Zendesk)
- Remote Device Management tools (e.g., TeamViewer, Microsoft Remote Desktop)
- Hardware Diagnostic tools (e.g., memtest86, HWiNFO)
- Software Configuration Management tools (e.g., SCCM, Ansible)
- General IT tools (e.g., VPNs, antivirus software, backup software)

This position offers an opportunity to grow within a supportive and technologically forward-thinking company. If you are committed to solving complex IT issues and delivering top-notch support, we would like to hear from you.

  • Tribal Sits Application Support

    5 months ago

    Remote, India RARR Technologies Pvt Ltd Full time

    A SITS Support engineer must have at least 2-3 years SITS development experience within Higher Education and/or University and will have strong knowledge and experience of developing through all core SITS functions/implementation lifecycle. - A good understanding of the data structures of SITS platform. - Must have worked to support the management and...

  • Java Full Stack Lead

    1 month ago

    Remote, India Mig Staffing Full time

    Note : Apply only if you are comfortable with rotational shifts (24/7) and L2/L3 Support. We are hiring qualified Java Fullstack Lead Engineers to join our Team. Functions or Responsibilities : - Java 11 Spring Boot development and support Skills using Java 11 and above - Skill in REST API-based web application development on Redhat - Additional Required...

  • SAP Tm

    6 months ago

    Remote, India Synch Technology Solutions Full time

    Looking for a SAP TM consultant who has experience in advanced TM. - S4 HANA L2 or L3 support in TM is a must. - Experience working on CRs is a must. - Project implementation experience in TM will be considered a huge plus. **Role : CONTRACT [6 MONTHS + EXTENDABLE]** **Location : WFH, INDIA** **Job Types**: Full-time, Temporary Pay: ₹120,000.00 -...

  • Java Engineering Lead

    3 weeks ago

    Remote, India Mig Staffing Full time

    Technical RequirementsWe are seeking a skilled Java Full Stack Lead Engineer to join our team at Mig Staffing. Key responsibilities include Java 11 Spring Boot development and support, REST API-based web application development on Redhat, and Microservices on OpenShift.Qualifications10+ years of experience in Web Applications using JavaExperience in working...

  • Databricks Admin

    6 months ago

    Remote, India RARR Technologies Pvt. Ltd. Full time

    **Informatica JD**: - 3+ years of experience. - Experience in Informatica implementation and administration. - Provide troubleshooting and diagnostic support at L2 / L3 level for these technologies. - Incident, problem and service outage management. - Simple and standard service request fulfillment/Project provisioning. - Gathering requirements from project...

  • Customer Service Executive

    6 months ago

    Remote, India VCosmos Full time

    **LOB** **WFH** - **Skillset**_ - **Qualification**_ - Should be Graduate from any field_ - **Experience**_ - 1 year of experience from BPO/any Customer Support (preferred)._ - **Salary**_ - ₹23000 ctc (18 k in hand)_ - **Shift**_ - Day for females till 9pm/ Rotational for males_ - **Roles and Responsibility**_ - To resolve issues and queries of L2 irate...

  • Instructional Designer

    5 months ago

    Remote, India Tomte India Private Limited Full time

    **Job Summary**: The Instructional Designer (ID) is responsible for assisting with training needs and helping deliver learning solutions to address performance gaps. The ID will utilize instructional design and performance improvement processes to analyze, design, develop, implement, and evaluate (ADDIE Model) instructional materials. **Key...

  • Automation Anywhere QA

    6 months ago

    Remote, India ARCGATE Full time

    Opportunity Overview: - Analyze requirements, design documents and use cases in order develop, modify and execute test cases/scenarios to ensure functional requirements have been satisfied - Adhere to best practices in testing and automation while continuing to improve the quality and productivity of our testing practices - Maintain documentation of test...

  • Ms Sccm

    5 months ago

    Remote, India Capgemini Full time

    Job Description For SCCM profile ( B2 Level ) Total IT experience of 6+ years with strong SCCM hands-on experience of 4+ years ? SCCM 2012 Infrastructure Design Implementation and Support Implementation of SCCM 2012 in product environment. Maintaining SCCM 2012 environments with over 50000 systems Staging testing and deployment of Applications Packages....

  • QA Automation Tester

    5 months ago

    Remote, India iXceed Solutions Full time

    **Job Title**: QA Automation Tester **Location**: Remote **Shift Time**: Mon - Fri (12-9pm IST) **Opportunity Overview**: - Analyze requirements, design documents and use cases in order develop, modify and execute test cases/scenarios to ensure functional requirements have been satisfied - Adhere to best practices in testing and automation while...

  • Blue Planet Portfolio Support Engineer

    3 months ago

    Remote Site, India beBee S IN Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • SILCOSYS Solutions

    1 month ago

    Remote, India SILCOSYS Solutions Pvt. Ltd Full time

    L2 certification is mandatory. If the candidates are good matching with relevant exp then we can give remote. Total Experience : 7+ years of IT experience Relevant Experience : 4+ years of experience in Appian( not less than 4 yrs ) Job Description : - Should have worked on one or more end-to-end Appian BPM implementations Hands-on development on Appian...

  • Database Operations Specialist

    4 weeks ago

    Remote, India Hirexa Solutions Full time

    **Database Administrator Job Description**We are seeking a skilled Database Administrator to join our team at Hirexa Solutions. The ideal candidate will possess strong operations, design, and implementation knowledge, with hands-on experience in Azure SQL, CosmosDB, PowerShell scripting, T-SQL scripting, and a working knowledge of Ansible, Azure DevOps, and...

  • Database Administrator

    4 weeks ago

    Remote, India Hirexa Solutions Full time

    Job Summary : We are seeking a skilled Database Administrator with 4 to 10 years of relevant experience, primarily in MS SQL Server, with secondary expertise in MongoDB, Azure PostgreSQL, and Azure MySQL. The ideal candidate will possess strong operations, design, and implementation knowledge, with hands-on experience in Azure SQL, CosmosDB, PowerShell...

  • Database Administrator

    2 months ago

    Remote, IN Hirexa Solutions Full time

    Job Summary : We are seeking a skilled Database Administrator with 4 to 10 years of relevant experience, primarily in MS SQL Server, with secondary expertise in MongoDB, Azure PostgreSQL, and Azure MySQL. The ideal candidate will possess strong operations, design, and implementation knowledge, with hands-on experience in Azure SQL, CosmosDB, PowerShell...

  • Database Architect

    1 month ago

    Remote, India Hirexa Solutions Full time

    Job SummaryWe are seeking a skilled Database Administrator with 4 to 10 years of relevant experience, primarily in MS SQL Server, with secondary expertise in MongoDB, Azure PostgreSQL, and Azure MySQL. The ideal candidate will possess strong operations, design, and implementation knowledge, with hands-on experience in Azure SQL, CosmosDB, PowerShell...

  • Senior Network Automation Engineer

    2 months ago

    Bangalore/Gurgaon/Gurugram/Remote, IN PIXELCODE TECHNOLOGIES INDIA PRIVATE LIMITED Full time

    Role : Senior Network Automation Engineer. Experience : 5-12 years of telecom experience in IP/MPLS domain along with Automation experience. Work location : Bangalore, Gurgaon, Remote.- Knowledgeable in networking L2 and L3 on switch and router.- 5+ years of telecom experience in IP/MPLS and Automation domain.- Knowledgeable in Python software development,...

  • Senior Network Automation Engineer

    1 month ago

    Bangalore/Gurgaon/Gurugram/Remote, India PIXELCODE TECHNOLOGIES INDIA PRIVATE LIMITED Full time

    Job Summary We are seeking a highly skilled Senior Network Automation Engineer to join our team at PIXELCODE TECHNOLOGIES INDIA PRIVATE LIMITED. The ideal candidate will have a strong background in network automation, with experience in developing and deploying automation tools to the Customer Engineering (CE) team. Key Responsibilities: Develop network...

  • Senior Network Automation Specialist

    4 weeks ago

    Bangalore/Gurgaon/Gurugram/Remote, India PIXELCODE TECHNOLOGIES INDIA PRIVATE LIMITED Full time

    Job Description:We are seeking a highly skilled Senior Network Automation Specialist to join our team at PIXELCODE TECHNOLOGIES INDIA PRIVATE LIMITED. This role requires a strong background in network automation, with a focus on IP/MPLS and automation domain expertise.Responsibilities:Develop network automation tools and deploy them to the Customer...

  • Solution Architect

    1 month ago

    Remote Site, India beBee S IN Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...