Virtual Assistant: Csr/dispatcher

1 week ago

Remote, India Service Squad Full time

Join a US-based home service company as a virtual dispatcher/CSR agent responsible for managing and booking appointments. We're seeking an organized, dependable Virtual Assistant with outstanding customer service skills. In this role, you'll bridge the gap between our customers and operations, ensuring seamless communication and exceptional service. Fluent English with a US accent and excellent communication skills are essential. Your ability to project a US office presence is crucial. While we'll provide training for our software and phone system, English language proficiency is a prerequisite we won't train on. You must be available to work between 7 AM and 5 PM in the CST time zone US/Canada.

**Special Instructions**:
Before applying, take a moment to read this ad carefully. This role may only be suitable for some. Please ensure you're fit by answering all questions and submitting your resume. Only completed questionnaires will be accepted.

**Responsibilities**:
As a CSR/Dispatcher for our plumbing and HVAC service company, you'll be at the core of our operations, ensuring smooth communication and exceptional service delivery. Your role is pivotal in promptly assisting customers and efficiently dispatching field teams to address their needs. Here's what you'll be responsible for:
**Customer Interaction**:

- Attentively listen to customer concerns and gather essential information.
- Communicate clearly and warmly while understanding and addressing their needs.
- Provide solutions, offer information, and schedule service appointments as needed.

**Dispatch and Coordination**:

- Allocate service requests to technicians based on location, expertise, and availability using our field service software.
- Prioritize urgent situations and promptly dispatch the appropriate team member.
- Equip technicians with accurate customer details and job information for efficient service.
- Monitor job progress and update customers on estimated arrival times.

**Requirements**:

- Fluent American accent English is a must.
- Exceptional communication skills, both written and verbal.
- Strong problem-solving skills and a customer-centric approach.
- Ability to multitask and prioritize in a fast-paced environment.
- Previous customer service or dispatching experience is a bonus.

**Why Choose Us?**

Become part of a supportive team that values your contributions and provides growth opportunities. Enjoy the flexibility of remote work while genuinely impacting customer experiences.

*Note: This is a remote position.*

**Job Types**: Full-time, Regular / Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

**Benefits**:

- Paid time off
- Work from home

Schedule:

- Evening shift
- Night shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Please provide the city and state in which you reside.
- What salary do you expect as a full-time remote employee?
- Have you had any experience working in a call center?
- Have you ever worked with any US companies in the past?
- Which language do you speak natively?
- Would you be available to work between 7 AM and 5 PM in the CST time zone, specifically in US/Canada?

**Education**:

- Bachelor's (preferred)

**Experience**:

- work: 3 years (required)

**Language**:

- English (preferred)

Shift availability:

- Overnight Shift (preferred)
- Night Shift (preferred)

Work Location: Remote

  • General Virtual Assistant

    2 weeks ago

    Remote, India Wing Assistant Full time

    **General Virtual Assistant (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a General Virtual Assistant to start immediately! **Duties and...

  • Virtual Assistant

    2 months ago

    Remote, India Growup Group Full time

    Preference - Non-Technical profiles Work Type: Work from Home (Full-Time) Working Days: 6 days per week (Monday to Saturday - with even Saturdays off ) Timings: 9:30 AM to 6:30 PM IST Key Responsibilities: A VA is a remote employee and is deployed on one or more jobs post-training to our Indian/International Clients. You will be assigned a client once...

  • Virtual Assistant

    1 week ago

    Remote, India Growup Group Full time

    Preference - Non-Technical profiles Work Type: Work from Home (Full-Time) Working Days: 6 days per week (Monday to Saturday - with even Saturdays off ) Timings: 9:30 AM to 6:30 PM IST Key Responsibilities: A VA is a remote employee and is deployed on one or more jobs post-training to our Indian/International Clients. You will be assigned a client once...

  • Virtual Assistant

    1 week ago

    Remote, India Growup Group Full time

    Preference - Non-Technical profiles Work Type: Work from Home (Full-Time) Working Days: 6 days per week (Monday to Saturday - with even Saturdays off ) Timings: 9:30 AM to 6:30 PM IST Key Responsibilities: A VA is a remote employee and is deployed on one or more jobs post-training to our Indian/International Clients. You will be assigned a client once...

  • Virtual Assistant

    2 months ago

    Remote, India Growup Group Full time

    Preference - Non-Technical profiles Work Type: Work from Home (Full-Time) Working Days: 6 days per week (Monday to Saturday - with even Saturdays off ) Timings: 9:30 AM to 6:30 PM IST Key Responsibilities: A VA is a remote employee and is deployed on one or more jobs post-training to our Indian/International Clients. You will be assigned a client once...

  • Virtual Assistant

    1 week ago

    Remote, India 123Financials Full time

    One of our clients is a dynamic small business owner seeking a Virtual Assistant to support their operations. They prioritise innovation, collaboration, and efficiency. **Responsibilities**: - Prepare and priorities task lists. - Conduct research and compile data for various projects. - Handle administrative tasks such as data entry and document...

  • Virtual Assistant

    2 weeks ago

    Remote, India Wing AI Full time

    **Job description** Job description**Company Description** Wing provides SMBs, startups, and executives with top-tier remote talent to take over recurring work such as Social Media Management, Executive Assistance, Data Entry, Sales Calling, etc. We are your super affordable team member to whom you can delegate excess work while you do the important things...

  • Virtual Assistant

    2 weeks ago

    Remote, India Hirific Full time

    Job Title: Virtual Assistant Location: Remote **Job Description**: **Responsibilities**: Conduct research to gather information on various topics Manage and maintain files and documents Assist with basic bookkeeping tasks Assist with social media management and content creation Other duties as assigned **Requirements**: At least 2 years of experience...

  • Virtual Assistant

    2 weeks ago

    Remote, India CuringBusy Technology LLP Full time

    **About CuringBusy**: CuringBusy is a Fully Remote company, providing Executive Virtual Assistant services to busy Entrepreneurs, Business owners, and Professionals across the globe. We help entrepreneurs free up their time by outsourcing their everyday, routine admin work, and other tasks. **Job description of Executive Virtual...

  • Virtual Medical Assistant

    2 weeks ago

    Remote, India Valenta BPO Full time

    Virtual Medical Assistant FULL TIME | VALENTA AI | REMOTE JOB **Job Information**: Industry Health Care Current Openings 1 Work Experience 3-4 years Salary 285000 to 312000/year This is a remote position. **Position Title**: - Virtual Medical Assistant**Reporting To**: - Team Manager, Team Leader**Location**: - Philippines**Shift**: - 11:00 Pm to...

  • Virtual Medical Assistant

    2 weeks ago

    Remote, India Valenta BPO Full time

    Virtual Medical Assistant FULL TIME | VALENTA AI | REMOTE JOB **Job Information**: Industry Health Care Current Openings 1 Work Experience 3-4 years Salary 300000 to 325000/year This is a remote position. **Position Title**: - Virtual Medical Assistant**Reporting To**: - Team Manager, Team Leader**Location**: - Philippines**Shift**: - 11:00 Pm to...

  • Virtual Medical Assistant

    5 days ago

    Remote, India Valenta BPO Full time

    Virtual Medical Assistant FULL TIME | VALENTA AI | REMOTE JOB **Job Information**: Industry Health Care Current Openings 1 Work Experience 3-4 years Salary 300000 to 325000/year This is a remote position. **Position Title**: - Virtual Medical Assistant**Reporting To**: - Team Manager, Team Leader**Location**: - Philippines**Shift**: - 11:00 Pm to...

  • Virtual Assistant

    2 months ago

    Remote, India Integgral Corporate Service Full time

    Require a Highly motivated and organized virtual assistant with 3-5 years of experience providing exceptional remote administrative, technical, and creative support to busy professionals and businesses, having some interest and experience in museums, NGOs, Art, and Luxury sector will be a plus. Skilled in time management, communication, and a wide range of...

  • Virtual Medical Assistant

    2 months ago

    Remote, India Healthcare Hiring Firm Full time

    We are a Healthcare Organization based in North Carolina. We are looking for Virtual Assistants who can act as an extension of our medical front-office and back-office team by providing Record Keeping, Customer Service, Billing and Accounting and EMR Management, and other Healthcare Operations as required. This is a 100% work from home position. Prior...

  • Virtual Assistant

    2 days ago

    Remote, India Medtopia Full time

    Looking for a Customer Care Assistant or Virtual Assistant with following requirements: - Proficient in English (beneficial if have a US accent) - Must have a laptop and good internet connection - Available during eastern time zone 9am to 5pm Eastern Time (Indian time: 6:30pm to 2:30am ) - Should be able to multi-task **Responsibilities**: - Replying to...

  • Shopify Virtual Assistant

    2 weeks ago

    Remote, India Acelerar Technologies Full time

    **About Us** Acelerar is amongst the leading BPO service providers headquartered in India and a global brand offering reliable and result-driven solutions to clients across the globe. With more than 15 years of establishment in the global market, Acelerar Technologies have carved a niche for themselves. With a vast pool of talented resources, industry...

  • Virtual Medical Assistant

    6 days ago

    Remote, India Valenta BPO Full time

    Virtual Medical AssistantFULL TIME | VALENTA AI | REMOTE JOBJob Information:IndustryHealth CareCurrent Openings1Work Experience3-4 yearsSalary300000 to 325000/yearThis is a remote position.Position Title:Virtual Medical AssistantReporting To: Team Manager, Team LeaderLocation: PhilippinesShift: 11:00 Pm to 8:00 Am PH timeOverview of the role: Virtual Medical...

  • Virtual Assistant

    4 weeks ago

    Remote, India Global Squirrels Philippines Full time

    **Key Responsibilities**: - **Administrative Support**: Perform general administrative tasks such as data entry, document preparation, and file management. - Check social media for new prospects forward info to reporting manage - **Scheduling**: Coordinate and manage appointments, meetings, and travel arrangements for the team. - **Customer Support**:...

  • Virtual Assistant

    3 weeks ago

    Remote, India Icon Media House Full time

    Please include a COVER LETTER introducing yourself. **Responsibilities**: Manage and grow our company's social media channels Create and schedule social media posts and campaigns Respond to customer inquiries and comments on social media Conduct research and analysis to inform marketing strategies Assist with content creation for blog posts and social...

  • Virtual Assistant

    2 weeks ago

    Remote, India Growup Group Full time

    **Preference**: - Non-Technical profiles **Work Type**: Work from Home (Full-Time) **Working Days**: 6 days per week (Monday to Saturday - with even Saturdays off ) **Timing**s: 9:30 AM to 6:30 PM IST **Key Responsibilities**: A VA is a remote employee and is deployed on one or more jobs post-training to our Indian/International Clients. You will be...