IT Helpdesk Technician

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: IT Helpdesk Technician
Location: India

**Job Type**: Remote

Job Summary
The IT Helpdesk Technician will be responsible for analyzing, troubleshooting and evaluating end-user and technology issues for the Porch Group’s Information Technology department. This role will provide support to Porch Group employees.

What You Will Do As A IT Helpdesk Technician
- Set up, install, and maintain IT equipment, operating systems, and standard software for employees.
- Monitor and resolve help desk tickets, providing timely support for software, hardware, and network issues.
- Document IT knowledge base, maintain equipment inventory, and develop user guides and training.
- Perform re-imaging and redeployment of laptops and desktops.
- Manage user accounts, maintain security standards, and support patch management.
- Implement scripting and automation to streamline processes.
- Collaborate with IT team members to address complex issues and support ongoing projects.

What You Will Bring As A IT Helpdesk Technician
- Bachelor’s IT related degree or 4 years of professional experience in a related on-the-job experience.
- 3+ years of relevant corporate IT support operations work experience, preferably in a high-growth, dynamic SaaS environment.
- Knowledge of MS Windows and Mac OS X operating systems
- Excellent organizational and prioritization skills; able to assess prioritization by gauging business impact in consideration of competing priorities.
- Strong interpersonal and influencing skills, with the ability to build credible relationships with multiple business functions.
- Ability to work on multiple concurrent projects and tasks and switch focus as necessary
- Familiarity with regulatory compliance standards such as SOX (Sarbanes-Oxley Act), PCI (Payment Card Industry Data Security Standard), and other relevant frameworks to ensure adherence to legal and security requirements.
- Familiarity with the fundamentals of IP Addressing, DHCP, DNS, and basic routing skills
- IT certifications are a plus
- Proven experience working with US based business teams
- Excellent written and communication skills in English language
- Ability to work within core US business hours / time zone expectations - Eastern Standard Time (EST) overlap
- Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

What You Will Get As A Porch Group Team Member

Our benefits package will provide you with comprehensive coverage for your health, life, and financial well-being.
- Our benefits include medical insurance, accident insurance and retiral benefits.
- Our wellness programs include 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity Leaves, and weekly wellness events.

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What’s next?

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.