Donor Service Executive
2 weeks ago
**Responsibilities**:
- Positively engage with donors, motivating them to support UNICEF by donating on a long-term monthly basis.
- Make outbound calls to engage donors who were unable to complete the donation process on digital organic channels and assist them in completing the donation process.
- Ensure a memorable donor onboarding experience by utilizing a customer-centric approach.
- Assist customers through chat processes. Engage with existing donors through various calls to gain insights, leading to improved donor engagement.
- Accurately register donor requests in the CRM, ensuring correct dispositions and maintaining the integrity and accuracy of the donor database by updating donor information correctly.
- Any other ad hoc donor communication, including visiting /meeting donors and related tasks.
**Education**:
**Experience**:
**Language Requirements**:
- Excellent communication skills are mandatory. Knowledge of local language, especially Tamil, Telugu, or Malayalam, will be an asset.
**Working Days and Timings**:
Monday to Saturday - 9:30 AM-6:00 PM
**Contractual role**:
Employees will be on the payroll of **PERSOLKELLY**, our HR partner. Initially, there will be a **3-month** contract(probationary period) and an annual renewable contract after the first 3 months.
**Covid Vaccination: 2 doses(mandatory)**
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹40,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Morning shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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