Unicef- Delhi- Telesales Executive

6 months ago

Saket, India UNICEF Full time

**Key Responsibilities**:

- Dialed outbound calls to prospective donors or supporters, provide them the required information about the campaign and donation process and ensure to convert the prospect to an opportunity (Pledges/ Follow ups/ Closures) thereby achieving financial goals and KPIs.
- Positively engaging with the donors and motivating them to support UNICEF by continuing to donate on along-term monthly basis.
- Raising awareness of UNICEF’s work with children around the world and our advocacy and programmework around India.
- Collect all the donor information and other relevant data for processing the donations and donor communications.
- Convincing the donors to maintain a minimum balance every month and continue their long-term support
- Suggesting solutions based on donor’s needs and requirements.
- Ensure that all communication is conducted in a professional and courteous manner, and that all donors or supporters are treated with respect and consideration.

**Requirements**:

- Excellent communication and interpersonal skills, with the ability to build rapport with donors or supporters over the phone.
- Practical understanding of tele calling fundraising /sales techniques.
- Cultural and other sensitivities - the ability to provide information verbally clearly and effectively

Excellent telephone etiquette, negotiation, and convincing skills.
- Proficiency in using computers and CRM software.
- Proficiency in English is a must, with proficiency in the respective local language being an additional asset, and proficiency in regional languages being the best asset.

Language Requirements: Excellent communication skills in English and Hindi, proficiency in any one vernacular (Punjabi, Telegu, Tamil, Malayalam or Kannada) will be an added advantage.

Personality Traits:

- Positive
- Clear communication
- Warm
- Empathetic
- Target driven.
- Active listener
- Team Player

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Are you 22 years of age or above ?
- Have you taken both the Covid-19 Vaccines

**Language**:

- English (required)
- Hindi (required)

Ability to Commute:

- Saket, Delhi (required)

Ability to Relocate:

- Saket, Delhi: Relocate before starting work (required)

Work Location: In person

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