Telemarketing Manager
4 days ago
Recruit, train, and supervise a team of Fundraising representatives to ensure maximum performance and productivity for UNICEF campaign.
- Set clear goals, provide ongoing coaching and feedback, conduct performance evaluations, and implement strategies for continues improvement in fundraising process and operations.
- Monitor call center performance metrics such as call volume, average handling time, conversion rates, and customer satisfaction scores
- Analyze metrics and KPIs, identify trends, and make data-driven decisions to optimize fundraising processes.
- Prepare regular reports on sales performance key metrics, and trends for management review.
- Oversee daily operations to ensure smooth and efficient call center functioning.
- Foster a positive and motivating work environment to drive callers’ engagement, retention and improving sales performance and efficiency.
**Qualification and Experience Requirements**
- Bachelor’s degree in business administration, Sales, Marketing, or a related field. MBA or relevant certifications are a plus.
- Proven experience (minimum 2 years) in a managerial or supervisory role within a sale focused call center
- Strong leadership skills with the ability to motivate and coach a team towards achieving sales targets.
- Proficiency in sales methodologies, CRM systems, and call center technologies.
- Excellent communication in English & Hindi (vernacular language will be added advantage) and Problem-solving skill.
- Analytical mindset with the ability to interpret data and drive actionable insights.
**Job location
- Saket, New Delhi**
**Timings and working days. 9:30- 6:30 pm (Monday to Saturday)**
**Personality Traits**:
- Leadership
- Positive
- Clear communication
- Warm
- Empathetic
- Target driven.
- Active listener
- Team Play
**Mandatory requirement**: Both doses of covid vaccinations are mandatory.
The job role is on the **payrolls of Persolkelly.** Initially it will be a 3-month contract followed by an annual renewable contract.
**Job Types**: Full-time, Permanent
**Salary**: ₹11,936.49 - ₹46,545.14 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
**Experience**:
- total work: 2 years (preferred)
Work Location: In person
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