Spec Service Desk

7 months ago


Bengaluru, India Empower Full time

Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

IT Service Desk
- Service Desk Analyst

Mandatory Skills:
Technology
- Active Directory/Exchange/LDAP
- Microsoft Office (Outlook, MS word and Excel)
- VPN connectivity and token setup

General
- Graduated with Bachelors in Computer Science/any equivalent or a minimum of 4 years experience in the field is required
- Extremely good communication and customer service skills
- Identify fix and setup NT login issues
- Password Rests/unlock
- Respond to critical issues and follow escalation matrix
- Experience in troubleshooting basic Citrix issues.
- Setting up VPN connectivity / Soft and Hard token setup
- SLA, Escalation Matrix and Escalation Management.
- Act on requests from internal and external parties
- Independent worker
- Ability to follow written procedures
- Detailed and Structured
- Mult-tasker
- Quick learner
- Can troubleshoot issues and determine root cause
- Ability to work on a task independently with mínimal supervision.
- Should be ready to work in any shifts - 24x7 Support.

COVID



  • Bengaluru, India Polaris Inc. Full time

    At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. JOB...

  • Spec IT Service Center

    7 months ago


    Bengaluru, India Empower Full time

    **Grow your career with a growing organization** Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective,...

  • Spec Service Desk

    7 months ago


    Bengaluru, India Empower Full time

    **Grow your career with a growing organization** Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective,...

  • Spec IT Service Center

    2 months ago


    Bengaluru, Karnataka, India Empower Full time

    **Grow your career with a growing organization** Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective,...

  • IT Service Desk

    3 months ago


    Bengaluru, Karnataka, India Natobotics Technologies Private Limited Full time

    **Job description** Role**:IT Service Desk** Location**:Bangalore, Chennai** Rotational Shift: Work from office Level - PA Max CTC - 6.5 LPA Experience:2 years - _ Service Desk JD for the opening at Bangalore/Chennai location. - IT Service Desk (Voice process) role for healthcare project. - Should be familiar with basic Citrix, Vmware, Outlook,...

  • Service Desk

    7 months ago


    Bengaluru, India SKYLARK HR SOLUTIONS Full time

    SKYLARK is Hiring for a reputed MNC Role: Service desk executive Qualification: CS/IT graduate Experience:2-4 years location: Bangalore Skills: Chat process, B2C ,ticketing tool, troubleshooting. Job description: - Excellent communication - Mandatory B2C chat process experience(B2B will not be considered) - Open requirement is for JL 3A - Recent...


  • Bengaluru, Karnataka, India GLOINNT Full time

    **Role: IT Service Desk Support** **Location: Bangalore** **Experience: 6 months to 2 years** **Notice Period: Immediate Joiners** **Responsibilities**: - Provide Service Desk Voice Support to end-users for IT-related queries. - Manage IT Service Desk operations, troubleshoot issues, and escalate as required. - Maintain SLAs and deliver exceptional...

  • Service Desk

    5 days ago


    Bengaluru, India Synechron Full time

    Good Communication Skill - experience in Service desk. - help internal customers to fix any IT related issues. - work on tickets raised on portal - support team for monthly VA mitigation, patching activity. - support server and network team for first level troubleshooting.

  • Service Desk Executive

    4 months ago


    Bengaluru, Karnataka, India FORT Technologies Full time

    **Job Title -Service Desk Executive** **Exp-6 months-3 yrs** **Notice-Immediate-15 Days** **Requirements**: Service Desk Experience Helpdesk Customer Interactions and Support ITIL Service Now Ticketing Tool Remote Support **Note: Flexibility to work in rotating shifts, including evenings, weekends, and holidays, to provide 24/7 support coverage if...

  • Service Desk Executive

    7 months ago


    Bengaluru, Karnataka, India FORT Technologies Full time

    **Job Title -Service Desk Executive** **Exp-3-8 yrs** **Notice-Immediate-15 Days** **Requirements**: Service Desk Experience Helpdesk Customer Interactions and Support ITIL Service Now Ticketing Tool Remote Support **Note: Flexibility to work in rotating shifts, including evenings, weekends, and holidays, to provide 24/7 support coverage if...

  • Service Desk Manager

    7 months ago


    Bengaluru, India Mobile Programming LLC Full time

    Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...

  • Service Desk L1

    5 days ago


    Bengaluru, India NTT Data Services Full time

    **Primary Purpose** The primary purpose of the Service Desk Engineer is to acts as a single point of contact that provides an interface for other activities performed by NTT DATA, CUSTOMER and authorised associated third parties; confirms the Call or Contact is from a user, a resolver group, authorised third party service desk, resolver group or other...

  • Service Desk L1

    5 days ago


    Bengaluru, India NTT DATA Full time

    **Primary Purpose** The primary purpose of the Service Desk Engineer is to acts as a single point of contact that provides an interface for other activities performed by NTT DATA, CUSTOMER and authorised associated third parties; confirms the Call or Contact is from a user, a resolver group, authorised third party service desk, resolver group or other...

  • Service Desk Director

    3 weeks ago


    Greater Bengaluru Area, India Diversified Full time

    Job Summary:Service Desk Director is responsible for overseeing and managing Service Operations for all Diversified Service Desk Services Globally. This role involves leading a team of support staff running Service Operations, for commercial clients globally, managing both offshore and onshore associates, maintaining business performance through OLAs, KPIs...

  • Service Desk L1

    5 days ago


    Bengaluru, India NTT DATA Full time

    **Req ID**:232924 We are currently seeking a Service Desk L1 to join our team in Bangalore, Karn\u0101taka (IN-KA), India (IN). **Primary Purpose** The primary purpose of the Service Desk Engineer is to acts as a single point of contact that provides an interface for other activities performed by NTT DATA, CUSTOMER and authorised associated third parties;...


  • Bengaluru, India Diversified Full time

    Job Summary:Service Desk Director is responsible for overseeing and managing Service Operations for all Diversified Service Desk Services Globally. This role involves leading a team of support staff running Service Operations, for commercial clients globally, managing both offshore and onshore associates, maintaining business performance through OLAs, KPIs...


  • Bengaluru, India Diversified Full time

    Job Summary:Service Desk Director is responsible for overseeing and managing Service Operations for all Diversified Service Desk Services Globally. This role involves leading a team of support staff running Service Operations, for commercial clients globally, managing both offshore and onshore associates, maintaining business performance through OLAs, KPIs...

  • Service Desk Director

    2 weeks ago


    Greater Bengaluru Area, India Diversified Full time

    Job Summary:Service Desk Director is responsible for overseeing and managing Service Operations for all Diversified Service Desk Services Globally. This role involves leading a team of support staff running Service Operations, for commercial clients globally, managing both offshore and onshore associates, maintaining business performance through OLAs, KPIs...

  • Service Desk Director

    2 weeks ago


    Greater Bengaluru Area, India Diversified Full time

    Job Summary: Service Desk Director is responsible for overseeing and managing Service Operations for all Diversified Service Desk Services Globally. This role involves leading a team of support staff running Service Operations, for commercial clients globally, managing both offshore and onshore associates, maintaining business performance through OLAs, KPIs...

  • Service Desk L1

    6 days ago


    Bengaluru, India nFrastructure Full time

    **Position Overview** As a Service Desk Analyst, you will provide Level 1 support to clients. This role will provide customer-friendly assistance to clients having trouble using IT products. The Service Desk Analyst will troubleshoot, diagnose and resolve Level 1 incidents received, and escalate issues as necessary. **Key Responsibilities** The...