Customer Support Executive
6 months ago
Location: Ayyanthole, Thrissur
**Responsibilities**:
- Handle inquiries, complaints, and concerns in a calm, empathetic, and professional manner.
- Coordinate with the Logistics Team:Work closely with the logistics team to ensure timely dispatch of orders.
Monitor and track shipments, providing customers with up-to-date information on their order status.
Assist in resolving any shipping or delivery issues in coordination with the logistics team.
- Maintain detailed records of customer interactions, process customer accounts, and manage customer feedback.
- Work closely with other team members to ensure a seamless customer experience.
**Required Skills and Qualities**:
**Multilingual Skills**:Must be fluent in Hindi and English.
Knowledge of Tamil and Telugu is highly desirable.
Verbal Communication: Ability to speak clearly and empathetically with customers via phone or voice messages.
Listening Skills: Must actively listen to understand customer issues and respond appropriately.
Basic understanding of CRM systems would be a plus.
**Problem-Solving Abilities**:Ability to identify, assess, and resolve customer issues promptly and effectively.
**Mature and Calm Personality**:Must remain composed under pressure and demonstrate empathy and patience with customers.
Should display a positive attitude and a commitment to excellent customer service.
**Teamwork**:Ability to work well in a collaborative environment and coordinate with other departments as needed.
**Understanding of Linen Trail's Products**:Knowledge of Linen Trail's pure linen clothing line, or the ability to quickly learn the details, to accurately address customer inquiries.
**Experience**:Previous customer support or related experience preferred, but not mandatory.
**Education**:A high school diploma or equivalent; a bachelor's degree in a relevant field is a plus.
**Qualifications**:
- Bachelor's degree in Business Administration, Marketing, or related field.
- Strong communication skills, both written and verbal.
- Ability to multi-task and prioritize effectively.
- Excellent problem-solving and interpersonal skills.
- Previous experience in customer service, sales, or e-commerce is a plus.
- Ability to work in a fast-paced environment and handle stressful situations.
- Ability to work flexible hours, including weekends and holidays if necessary.
Pay: ₹15,000.00 - ₹17,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Thrissur, Trichur - 680003, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- Hindi (required)
- English (required)
- Malayalam (required)
**Location**:
- Thrissur, Trichur - 680003, Kerala (required)
Work Location: In person
-
Customer Support Executive
6 months ago
Thrissur, Kerala, India Brilfox Full timeUrgently looking for a Customer Support Executive in Kuttanellur, Thrissur - Should have experience in target based work - Salary: 15k to 20k - Time: 9am to 5:30pm For more details please contact 7902478990 Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person **Speak with the employer** +91 7902478990
-
Customer Support Associate
6 months ago
Thrissur, Kerala, India MILIEU GROUP Full timeWe are seeking a dedicated individuals to join our team as a Customer Support Executive. (Malayalam Voice Support) This is a work from home position. But need to attend screening in our office. **Requirements**: - Laptop & Wifi - Plustwo pass **Job Type**: Part-time Pay: ₹6,500.00 - ₹10,000.00 per month Work Location: Remote
-
Customer Support Coordinator
6 months ago
Thrissur, Kerala, India Ashlyn Chemunnoor Instruments Pvt. Ltd. Full timeCompany: **The Redlands Ashlyn group of companies** is the leading supplier of wide range of gold jewellery equipment and purity testing machines across India. Designation: **Customer Care Executive** **Job Description**: Ø Receive and register customer concerns and complaints Ø Route the complaints to proper service team and follow up for updates Ø...
-
Customer Support Executive
6 months ago
Kochi, Kerala, India Transight Systems Private Limited Full timeTransight System Private Limited is looking for a enthusiastic Female Customer support executive. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An outstanding customer support executive should possess a proven track record of successful customer...
-
Customer Support Executive
6 months ago
Kochi, Kerala, India Transight Systems Private Limited Full timeTransight System Private Limited is looking for a enthusiastic Female Customer support executive. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An outstanding customer support executive should possess a proven track record of successful customer...
-
Customer Care Executive
2 months ago
Thrissur, Kerala, India Sai service private limited Full timePosition : Customer care Executive Experience : Minimum one year experience in automobile Location : Thrissur - Poothole Pay: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - Technical support: 1 year (preferred) - total work: 1...
-
Customer Care Executive
6 months ago
Thrissur, Kerala, India Career Link Jobs Full timeCUSTOMER CARE EXECUTIVE MALE /FEMALE ANY DEGREE FRESHER / EXPIERIENCE SALARY 12 K TO 20 K THRISSUR CHALAKUDY ANGAMALI Pay: ₹12,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical...
-
Customer Service Executive
6 months ago
Thrissur, Kerala, India Selzer Polymers Full timeAs a customer service executive at Selzer Polymers, a manufacturer of HDPE water tanks in Thrissur, Kerala, you'll play a vital role in ensuring customer satisfaction and driving sales. **Customer Interaction**: - Provide accurate information about Selzer Polymers' HDPE water tanks, including product specifications, pricing, and availability. - Generate...
-
Customer Support Executive
6 months ago
Thrissur, Kerala, India IRISH EXPERT LLP Full time**Job Role** **Responsibilities** - Resolves service problems by clarifying the customer's complaint. - Handle customer inquiries related to refunds promptly and professionally. - Determining the cause of the problem. - Solution to solve the problem. - Expediting correction or adjustment. - Review refund requests and process them in accordance with company...
-
Customer Care Executive
6 months ago
Thrissur, Kerala, India Boche Tea Full time**JOB TITLE:CUSTOMER CARE EXECUTIVE** Job Summary: **Responsibilities**: - Acknowledge and resolve customer complaints, aiming for firstcontact resolution. - Provide accurate information regarding products, services, pricing, and policies. - Process orders, returns, exchanges, and refunds efficiently and accurately. - Identify and escalate priority issues...
-
Customer Support Executive
6 months ago
Calicut, Kerala, India STEM-Xpert, Techgenius Innovations Pvt Ltd Full time**Role Description** This is a full-time role for a Customer Support Executive at STEM-Xpert located in Kozhikode. As a Customer Support Executive, you will be responsible for providing excellent customer service and support to our students and clients. This includes addressing inquiries, resolving issues, providing technical support, and ensuring customer...
-
Customization Executive
2 months ago
Thrissur, Kerala, India AL RAZ International Business Links Full timeWe are seeking a detail-oriented Customization Executive to join our team. In this role, you will work closely with clients to understand their specific needs and provide tailored solutions. Your responsibilities will include customizing products or services based on client specifications, managing client accounts, and ensuring high levels of customer...
-
Customer Support Executive
6 months ago
Kalamassery, Kochi, Kerala, India Transight Systems Private Limited Full timeTransight System Private Limited is looking for a enthusiastic Female Customer support executive. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An outstanding customer support executive should possess a proven track record of successful customer...
-
Customer Support Executive
6 months ago
Kochi, Kerala, India Affable Management Services Full timePosition: Customer Support Executive Location: Maradu, Kochi Experience: 3 years of experience **Salary**: 18k Pay: ₹15,000.00 - ₹18,000.00 per month **Education**: - Bachelor's (preferred) **Experience**: - Customer support: 3 years (preferred) **Language**: - Hindi (preferred) - English (preferred) Work Location: In person
-
Executive Smre
6 days ago
Thrissur, Kerala, India Sai service private limited Full timePosition : Executive SMRE Location : Thrissur - Poothole Pay: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - Technical support: 1 year (preferred) - total work: 1 year (preferred) - Customer service: 1 year...
-
Customer Relations Executive
6 months ago
Thrissur, Kerala, India Lyra Beauty Pvt Ltd Full time**Company Description** Lyra Beauty Pvt Ltd is a beauty services provider located in Kochi. We offer a wide range of services including haircuts, color, waxing, and nail services. Our dedicated team of highly-skilled professionals is committed to providing quality service and the highest level of customer care. Since our founding in 2015, we have been...
-
Customer Service Executive
6 months ago
Thrissur, Kerala, India Unified Full time**Job Title**: Customer Service Executive **Company Name**: National Tourist Homes **Location**: Thrissur, Kerala **Job Type**: Full-time National Tourist Homes, a leading hotel in Thrissur, is seeking a dedicated and customer-focused individual to join our team as a Customer Service Executive (CSE). **Responsibilities**: - Assist guests with check-in,...
-
Customer Support Executive
6 months ago
Thiruvananthapuram, Kerala, India Triedge Solution Full timePosition: - Customer Support Executive Location **:Thiruvananthapuram** Job Role: - To priorities workloads and lead daily and weekly duties. - Must be committed to quality, persistent, and result oriented. - Dealing with customers and clients in a courteous, professional and diplomatic manner. - Excellent rapport building skills. **Salary**: Up to...
-
Customer Relationship Executive
6 months ago
Thrissur, Kerala, India Nsquare Finserv Full time**We Are Immediately Hiring For Customer Relationship Executive** **Female (3) | Male (1)Banking | SalesThrissur Location Preferred** **Responsibilities**: - Research and resolve customer issues efficiently, exceeding expectations whenever possible. - Proactively identify customer needs and recommend solutions or additional services. - Build rapport and...
-
Application Support Executive
6 months ago
Thrissur, Kerala, India LucidPlus IT Solutions LLP Full timeJob description: - SME who will be responsible for monitoring platforms and services, work with experienced architects, support on monitoring metrics, events and alerting, reporting and dashboarding. Key Responsibilities: - Develop and refine support processes for improved customer experience. - Generate reports with specific KPIs on team activities. -...