Customer Support Executive
6 months ago
**Job Role**
**Responsibilities**
- Resolves service problems by clarifying the customer's complaint.
- Handle customer inquiries related to refunds promptly and professionally.
- Determining the cause of the problem.
- Solution to solve the problem.
- Expediting correction or adjustment.
- Review refund requests and process them in accordance with company policies and procedures.
- Maintain open and transparent communication with clients throughout the grievance resolution process.
- Keep clients informed about the status of their concerns and provide realistic timelines for resolution.
- Should be able to handle Walk in client if required.
- Proactively engage with clients to gather feedback and identify opportunities for improvement.
- Maintain detailed records of client grievances, resolutions, and any corrective actions taken.
- Has to coordinate with other departments.
- Note: The principal responsibilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements._
**Education**:Graduates
**Experience** : 3 years and above
Certifications and/or Licenses :Any Degree
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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