Live Chat Agent

5 months ago


Mohali Punjab, India Talentport Recruitment services Full time

**Job Title: Live Chat Support Representative**

We are seeking a proficient Live Chat Support Representative to join our dynamic team. As a Live Chat Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients through live chat channels. Your primary objective will be to assist customers with inquiries, troubleshoot technical issues, and ensure a positive customer experience.

**Responsibilities**:

- Engage with customers via live chat to address inquiries, concerns, and technical issues promptly and professionally.
- Provide accurate information about products, services, and company policies to assist customers effectively.
- Troubleshoot technical problems and provide step-by-step guidance to resolve issues.
- Effectively manage multiple chat sessions simultaneously while maintaining quality and efficiency.
- Document customer interactions, including inquiries, complaints, and resolutions, in the CRM system.
- Collaborate with other departments, including technical support and sales, to resolve complex issues and escalate unresolved problems as needed.
- Continuously strive to enhance customer satisfaction by delivering exceptional service and exceeding customer expectations.

**Requirements**:

- 1 year Documented BPO Chat Experience ( Offer letter, salary slip, Experience letter or FNF & LWD Mail ) is preferred, freshers are welcomed.
- 2nd year completed without any backlog & Graduate documented are preferred, undergraduates are also welcomed.
- Excellent communication skills, both written and verbal, with a strong command of the English language.
- Proficiency in typing with speed and accuracy.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong problem-solving skills and the ability to think critically under pressure.
- Familiarity with CRM systems and live chat software preferred.
- Flexibility to work in shifts, including evening and night shifts.

**Benefits**:

- Competitive salary commensurate with experience.
- Opportunities for career advancement and professional development.
- Friendly and supportive work environment.

**Call the Employer at - 8246071159**

**Salary**: ₹18,000.00 - ₹32,000.00 per month

**Benefits**:

- Commuter assistance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift
- US shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Live chat: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person


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