Chat Support Agent

2 months ago


Mohali Punjab, India Mind map IT Solutions Full time

**Role and Responsibilities**

Assist customers with account-related inquiries and issue resolution

Handle customer complaints and provide appropriate solutions

Ensure customer satisfaction by building rapport and understanding their needs

Maintain accurate records of customer interactions and transactions

Desired Skills and Experience

Communication Skills, Problem-Solving, Empathy, Patience, Time Management, Conflict Resolution, Adaptability, Attention to Detail, Problem solving, Fast thinking

Education: Bachelor's (preferred)

Experience: 1 year (preferred)

Lead generation: 1 year (preferred)
- Total work: 1 year (preferred)

Sales: 1 year (preferred)

Incentive Plans.

Supplemental pay

Overtime pay - Yearly bonus

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹11,682.13 - ₹41,356.65 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person


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