Chat Support Associate

2 months ago


Mohali district Punjab, India Mind map IT Solutions Full time

**Responsibilities**:

- Provide real-time customer support via chat for inquiries, troubleshooting, and product-related questions.
- Offer quick, effective solutions while maintaining a friendly and professional tone.
- Escalate complex issues to higher-level support when necessary.
- Maintain accurate records of customer interactions for future reference.
- Stay updated on product information and company policies to provide the best assistance.

**Requirements**:

- Strong written communication skills.
- Ability to manage multiple chat conversations simultaneously.
- Problem-solving mindset with attention to detail.
- Customer-oriented with a focus on delivering a positive experience.

**Job Types**: Full-time, Permanent

Pay: ₹200,000.00 - ₹500,000.00 per year

**Experience**:

- total work: 1 year (required)

Work Location: In person


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