Reservation Agent
5 months ago
**Reservations Agent**
**Must have the following attributes**:
- Energetic & Enthusiastic
- Outgoing & Friendly
- Confident Speaking to Clients
- Gifted in Selling & Negotiating Prices
- You Must Speak English Fluently & Be Computer Literate
**Job Description:
- **
As a hotel reservation agent, your primary responsibility is to assist guests with booking hotel accommodations. Your duties typically include:
- **Booking Management**: You'll process reservations accurately and efficiently, ensuring all guest information is correctly recorded and entered into the hotel's reservation system. This includes managing room availability, rates, and special requests.
- **Customer Service**: Providing excellent customer service is paramount. You'll address guests' questions, concerns, and special requests promptly and courteously, ensuring a positive experience throughout the booking process.
- **Sales and Upselling**: While assisting guests with their reservations, you may have opportunities to upsell additional services or amenities offered by the hotel, such as room upgrades, dining options, or spa services.
- **Communication**: Effective communication skills are essential. You'll liaise with various hotel departments to ensure guest needs are met, communicate reservation details accurately, and handle any issues or changes promptly.
- **Problem Solving**: You'll handle any booking discrepancies, cancellations, or modifications efficiently and diplomatically, striving to resolve issues to the guest's satisfaction while adhering to hotel policies.
- **Administrative Tasks**: You may be responsible for maintaining reservation records, generating reports, and performing other administrative duties related to reservations management.
- **Knowledge of Hotel Policies and Procedures**: You'll be familiar with the hotel's policies, procedures, and amenities to provide accurate information to guests and ensure compliance with hotel standards.
- **Multitasking and Time Management**: The role often involves handling multiple inquiries simultaneously and managing bookings within tight deadlines, so strong multitasking and time management skills are crucial.
- **Team Collaboration**: You'll work closely with other hotel staff, including front desk personnel, housekeeping, and management, to ensure smooth operations and guest satisfaction.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Paid time off
Schedule:
- Evening shift
- Night shift
- Rotational shift
- UK shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
-
Reservation Agent
5 months ago
Kochi, Kerala, India Perfect Hands Solutions Full timeAs a Reservations Agent, you will be responsible for providing exceptional customer service and efficiently managing reservation inquiries, bookings, and cancellations. You will assist customers in planning and organizing their travel arrangements, ensuring accuracy and attention to detail. The role requires effective communication skills, both verbal and...
-
Hotel Reservation Agent
5 months ago
Kochi, Kerala, India FINEDESTINATION PVT LTD Full time**Job description** **Hotel Reservations Agent** **Must have the following attributes**: - Energetic & Enthusiastic - Outgoing & Friendly - Confident Speaking to Clients - Gifted in Selling & Negotiating Prices - You Must Speak English Fluently & Be Computer Literate **Job Description: - ** As a hotel reservation agent, your primary responsibility is...
-
Reservation Associate
5 months ago
Nedumbassery, Kochi, Kerala, India FLORA HOSPITALITY INDIA Full timeA reservation agent or associate is responsible for assisting customers in making reservations for various services, such as hotel rooms, flights, rental cars, or activities. They must be knowledgeable about the products and services they offer and be able to answer any questions customers may have. In addition to taking reservations, a reservation agent or...
-
Reservation Executive
4 months ago
Kochi, Kerala, India wayanad silverwoods Resort Full time**Reservation Executive Job Description** We are looking for detail-oriented Reservation Executive to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be...
-
Reservations Associate
5 months ago
Kochi, Kerala, India Marriott International, Inc Full time**Job Number** 24089073 **Job Category** Reservations **Location** Le Méridien Kochi, Maradu, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation...
-
Reservations Associate
5 months ago
Kochi, Kerala, India Marriott International, Inc Full time**Job Number** 24081150 **Job Category** Reservations **Location** Four Points by Sheraton Kochi Infopark, Infopark Kochi Phase 1 Campus, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...
-
Reservation Executive
5 months ago
Kochi, India Niche Stays Full time**Responsibilities**: - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by...
-
Reservation & Operation Executive
5 months ago
Kochi, India Future Leap PMC OPC Private Limited Full timeThe Reservation Executive handles requests from guests, companies and travel agents via phone or other platforms. He/She makes sure booking information is input correctly into the system. He/She needs to maintain and update room vacancies on online booking platforms. He/She helps to meet monthly revenue targets. **Responsibilities**: - Handle and manage...
-
Reservation & Ticketing Executive
5 months ago
Kochi, Kerala, India Kerala Travels Interserve Ltd Full timeSoftwareWe are looking for detail-oriented reservation agents to assist our customers with their booking needs Should be well versed in GDS Softwares like Galileo, Amadeus & Sabre. Corporate/B2B Travel booking experience. Handling day to day operations and follow ups efficiently and effectively. Coordinate with International travel service...
-
Ticket Agent
5 months ago
Kochi, India Tourmax Destination Management Pvt Ltd Full timeAs a Flight Ticket Agent with IATA (International Air Transport Association) certification, you will be responsible for assisting customers in booking flights, providing information on travel options, and ensuring a seamless travel experience. Your role will involve utilizing your knowledge of airline ticketing systems, IATA regulations, and customer service...
-
Reservations Associate
5 months ago
Kochi, India Marriott International, Inc Full time**Job Number** 24018913 **Job Category** Reservations **Location** Le Méridien Kochi, Maradu, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation...
-
Reservation Associate
5 months ago
Kochi, India Marriott International, Inc Full time**Job Number** 24027232 **Job Category** Reservations **Location** Kochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....
-
Guest Service Agent
5 months ago
Kochi, Kerala, India AL RAZ International Business Links Full time**Key Responsibilities**: - Greet and welcome guests as they arrive at the restobar. - Assist guests with seating arrangements and provide menus. - Take reservations and manage the seating chart. - Answer guest inquiries about the menu, special promotions, and the restobar’s services. - Coordinate with the kitchen and bar staff to ensure timely and...
-
Front Office Assistant
1 month ago
Kochi, Kerala, India Hotel Sugar Full time**Job description**: - Customer service: Providing excellent customer service to guests - Check-in and check-out: Overseeing the check-in and check-out process - Reservations: Handling reservations, cancellations, and changes - Room status: Tracking room status and coordinating updates with housekeeping - Cashier: Performing cashier-related functions -...
-
Front Office Assistant/executive
1 month ago
Kochi, Kerala, India SUGAR business hotel Full time**FRONT OFFICE ASSISTANT/EXECUTIVE** Qualification: Any Bachelor's Degree 1-3 years of experience in handling Hotel Front Office. **Requirements**: - Excellent communication skills. - Proficiency in Excel and Front desk Software. - Coordination Skills. **Job description**: - Customer service: Providing excellent customer service to guests - Check-in...
-
Corporate Travel Operations
5 months ago
Kochi, Kerala, India 18 Steps Full timeHi Greetings from 18 Steps Consultants !! A leading Dubai Online Travel Agent (OTA) company is looking to hire experience Travel Consultant. **Your responsibilities will be to** 2) Keep up to date with travel trends, restrictions rules and regulations in the region. 3) Issue flight tickets, hotel reservations and other travel service. 4) Build seasonal...
-
Front Office Receptionist
5 months ago
Thiruvananthapuram, Kerala, India VENKATESWARA HOTEL & SUITES TRIVANDRUM Full time**Hotel Front Desk Agent responsibilities include**: - Performing all check-in and check-out tasks - Managing online and phone reservations - Informing customers about payment methods and verifying their credit card data - We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their...
-
Reservation Executive
5 months ago
Kochi, India NB4 Holidays Full time**Handles requests from guests, companies and travel agents via phone or other platforms**. He/She makes sure booking information is input correctly into the system. **Salary**: ₹10,000.00 - ₹25,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Kochi, Kerala: Reliably commute or planning to relocate before starting work...
-
Ticketing Executive
5 months ago
Kochi, India Top Tap Fly Full timeWe're looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.To be successful as a Reservation Agent you must be able to work with mínimal supervision and have...
-
Reservation and Ticketing
5 months ago
Kochi, India Ailco Solutions Pvt. Ltd. Full timeAn opportunity to grow with the market leading B2B travel agent. We market leading airlines, holidays, hotels and more... Applicant Should be proficient in GDS/ Galileo in issuing tickets, re-validation / re-issuance, BSP Refunds. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹26,350.00 - ₹36,350.00 per month **Benefits**: - Health...