Avp - Tlm Cloud Support

6 months ago

Bengaluru, India SmartStream Full time

**Description**
- The Senior Team manager/AVP must have excellent Technical and problem solving skills and be able to demonstrate how they are applied within a global support environment. Excellent communication skills are a must for this position. Technical skills should complement the problem solving and communication skills to deliver a highly effective individual who is capable of adding real value individually and through a team.
Ensure accurate, timely and quality delivery of services provided within a risk free controlled environment, to ensure Client’s overall client satisfaction.

**Responsibilities**:

- Handle minimum 20 to 25 team members
- Communication should be strong to interact with Team members, clients and manager. - both verbal and written
- Should be demonstrating leadership skills and represent the calls and team.
- Should be having knowledge about TLM config(all components) /ETL(Informatica)/Support function.
- Good Team player and should be providing SME level support to team
- Willingness to adopt new technology and business process
- Understand requirement or related documents
- Should take care of team in absence of AVP
- Should be able to troubleshoot environment, data control and operational issues.
- Encourage and help team to take initiative to Automate and streamlining the process using scripts and scheduling tool
- Provide regular progress updates to the functional manager/ team Manager.
- Should have good client and management exposure
- High potential to deliver defect free service
- Should demonstrate proactive actions to highlight issues and risks
- Should have exposure to conduct meetings, client relationship etc
- Good understanding of SDLC process
- Should have good analytical skill
- Unix and SQL knowledge is good to have for analysis
- Must have exposure to handling small team.

**Key Skills**
- Experience of TLM configuration toolkits e.g. TLM Control, Smart Studio, Recon Admin, Smart schema
Must have Worked on TLM Recs Premium and / or version 2.7
Basic of SQL and SQL script programming
Basic of UNIX and UNIX script programming
Support function is added value
AWS Azure knowledge would be good to have

**Desirable Skills**
- Relevant experience in one or more specific technical areas, reconciliations experience will be an added advantage.
- Ability to work in virtual teams and in matrix organizations
- Ability to work in fast paced environment, keep pace with technical innovation.
- Open minded, able to share information, transfer knowledge and expertise to team members.

**Qualifications**
- Bachelor Degree or above from an accredited college or university (or equivalent)

**Experience**
- 10 to 15 years of experience

**Employment Type**
- Permanent

**Benefits**

**Equality Statement**
- SmartStream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.

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