Front Desk Executive

4 weeks ago


Pune, India PH Diagnostic Centre Full time

**Job Description/Job Responsibilities: -**
- To be responsible for all reception related work (as a representative of Centre). As a first point of contact to the patient and handle their queries.
- Interact with any people coming to the Centre for whatever purpose in a courteous manner.
- Registration of the patient.
- To ensure that patient’s information & the test referred are correctly entered in the P software.
- Routing the patient to the cash counter for the payment.
- Liaisoning the patient to the concern department.
- Giving information to patients regarding test charges & sample requirements / special instructions. Referring them to the concern technicians if requires.
- Ensuring that the patient is made understood the no. of departments he/she needs to go.

Helping the patients in solving their queries.
- Compiling reports for dispatch & dispatching the reports. To ensure that each & every report handed over is dispatched in the system / software also.
- To check the payments receipt before dispatching the reports to avoid outstanding payments.
- Attending phone calls, solving patient’s queries over the phone.
- Handling patient’s complaints and concerns in an efficient and timely manner
- To ensure that patient ID is correctly maintained on request form.
- Direct telephone calls to department concerned & instructions.
- Arrange appointments & direct visitors / clients to concern person.
- To perform additional duties as and when required.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹13,000.00 - ₹16,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX


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