Customer Support Representative

4 months ago


Mohali Punjab, India Cresta Kans Full time

**Job Description: Customer Support Executive**

**Position**: Customer Support Executive
**Location**: Chandigarh and Mohali

**Job Type**: Full-Time

**Key Responsibilities**:

- Identify and resolve customer issues, ensuring satisfaction.
- Provide detailed information about products/services.
- Escalate unresolved queries to appropriate teams.
- Maintain accurate records of customer interactions.
- Update customers on service issues or changes.
- Assist with onboarding or troubleshooting.
- Provide feedback to internal teams for process improvement.
- Achieve customer satisfaction and quality targets.

**Qualifications**:

- 12th or Bachelor's degree or equivalent work experience.
- Strong communication skills (verbal & written).
- Ability to handle challenging situations calmly and professionally.
- Problem-solving skills with attention to detail.
- Ability to work independently and in a team.

**Benefits**:

- 18 to 35k In-hand salary.
- Health insurance.
- Performance bonuses.
- Opportunities for career growth.
- Cab facilities for all employees.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹35,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

**Speak with the employer**
+91 7901736811



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