Customer Support Representative

5 days ago


Mohali, India BRIDGING TECHNOLOGY Full time

**Bridging Technologies is hiring for Customer Service Agent**:
**Experience**:1+ years in international voice process
**Location**:Mohali

**Job Summary**

We are hiring a Customer Service Agent to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Responsibilities**
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Qualifications**
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred

**About Company**:
“ **idea generation**” company that believes in bringing new healthcare concepts to reality. We specialize in end-to-end software product development and bring a wealth of experience creating out-of-the-box software for healthcare organizations.

**Our culture**
Sincere at work, crazy at the workplace - we are a bunch of creative, tech-savvy people, passionate about technology and curious about what we can do with it. Our passion is to build solutions that make a difference in people’s life. It has brought us together and a long professional journey has taught us how to do it.
‘What's next?’ The notion constantly nags us to come up with new ideas, build new things & make the world a better place to live in.

**Quality Work**
We don't just work but strive to accomplish more than what is expected from us.
It's truly worth it when all our hard work and toil is rewarded with some back-patting, and meals on the house

**Salary**: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift

Application Question(s):

- Are you comfortable to work in night shifts

**Education**:

- Bachelor's (preferred)

**Experience**:

- an International Voice Experience (required)
- Health insurance



  • Mohali, India GNR Global Services Full time

    **Customer Support Representative** **Location**: - Mohali / Chandigarh **Salary - 20k to 27k** **Qualification**: - 12th & above 5 Days Working Rotational Night Shift Cab Facility Available No Fees / No Charges/Direct Hiring **Salary**: ₹20,000.00 - ₹27,000.00 per month **Benefits**: - Health insurance Schedule: - Rotational...


  • Mohali, India Impulsum Full time

    **Greetings from Impulsum!** We are hiring **Customer support Representative (International)** for a leading BPO. Location -**Mohali (Work from office)** Education qualification-**12th passed/graduate/post graduate** **Salary**:15k-32K CTC** **Job description: -** **Customer Support - Voice & Non Process** **Good English** **Rotational Shift** -...


  • Mohali, India SmartKing Technologies Full time

    Manage large amounts of incoming phone calls. - Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Graduate. - Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive...


  • Mohali, Punjab, India Talent X International Full time

    **Job Role - **Customer Support Representative **Industry - **BPO **Location - **Mohali **Working Days - **6 Days **Working Timings - **10 am - 7 pm **Skills & Experience Needed -** **- **Good communication in English **- **Minimum 1 Year of experience in customer support **- **Good Typing Skills. **Responsibilities -** - Efficiently & proficiently...


  • Mohali, Punjab, India Alaric Ventures Pvt LTd Full time

    Position Overview: We are looking highly motivated and enthusiastic Individuals for Customer care representative role for our US client’s infrastructure management. You will be responsible for troubleshooting Internet browsers (EDGE, Firefox and Mozilla). Being a customer care representative, this is an excellent job opportunity to start your career as IT...


  • Mohali, Punjab, India Millions Kart Private Limited Full time

    Job Title: Customer Support Executive Location: F-334, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar Mohali, Punjab 160055 , Permanent **Salary**: ₹17,000.00 - ₹25,000.00 per month About Us At Millions Kart, we are committed to helping you become the best version of yourself. We foster an entrepreneurial and inclusive environment...


  • Mohali, Punjab, India Millions Kart Private Limited Full time

    Job Title: Customer Support Executive Location: F-334, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar Mohali, Punjab 160055 , Permanent **Salary**: ₹17,000.00 - ₹25,000.00 per month About Us At Millions Kart, we are committed to helping you become the best version of yourself. We foster an entrepreneurial and inclusive environment...


  • Mohali, Punjab, India HIM SOFT SOLUTION (OPC) PRIVATE LIMITED Full time

    **Position Overview**: We are seeking a motivated and detail-oriented Customer Support Representative to join our team. In this role, you will be the first point of contact for our clients, assisting them with inquiries related to trucking and personal insurance policies. Your primary goal will be to deliver outstanding support, ensuring customer...


  • Mohali, Punjab, India TEAMWORK SOLUTIONS Full time

    **Job Title: Customer Support Representative (US Process)** **Location: Mohali and Chandigarh, India** **, Rotational Shifts** **Salary: Up to 23,000 INR per month + Lucrative Incentives** **Requirements**: - Minimum 6 months of experience or training/internship experience in Tricity (Mohali and Chandigarh) or surrounding areas. - Graduates or 3-year...


  • Mohali, India Rig Logistics Inc Full time

    Company DescriptionRIG Logistics is an asset-based carrier in Canada. We specialize in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, and temperature-controlled goods RIG logistics invests time and support into its employees to provide them with...


  • Mohali, India Rig Logistics Inc Full time

    Company DescriptionRIG Logistics is an asset-based carrier in Canada. We specialize in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, and temperature-controlled goods RIG logistics invests time and support into its employees to provide them with...


  • Mohali, Punjab, India InfluxService Full time

    **Job description** **Customer Support Representative - International(Freshers)** **Location: Mohali** **Roles & Responsibilities: - ** - Handle incoming calls or to address customer queries. - Identify customer needs and determine solutions. - Offer accurate information about products and services. - Respond to customer complaints and develop...


  • Mohali, India SRP US Logistics Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. Planning the training and standardization of service delivery. - Monitoring the work of individual...


  • Mohali, India SRP Digital Services Pvt. Ltd. Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Monitoring the work of individual...


  • Mohali, India Tie Support Services Full time

    **Eligibility Criteria**: **2.** Must be fluent in English **3.** Must be able to work in night shifts **4. **Must have basic typing speed **Role & Responsibilities: - ** **2.** Has to solve queries related to customer query and assistant **3.** Has to convince the customers according to their queries **Benefits: - ** **1.** 5 Days working **2.**...


  • Mohali, India Teleperformance Full time

    Greetings for the day! **Teleperformance **is immediately hiring for the role of **Customer Support Executive** **Work Location**: Bestech business towers, Mohali 160066 **Shifts**:Rotational shifts **Responsibilities**: - Providing exceptional customer support experience to the customers over the phone. - Previous experience in a customer support role...


  • Mohali, India SRP US Logistics Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. Planning the training and standardization of service delivery. - Monitoring the work of individual...


  • Mohali, India Penta IT Solutions Full time

    **CUSTOMER SUPPORT REPRESENTATIVE** **ABOUT THE COMPANY**:Penta IT Solutions Pvt. Ltd. is a leading B2B services company that provides outsourcing insurance services and foreign accountancy solutions. We commit to utilising technology to boost business productivity and conserve time and resources. We offer back-end services such as Foreign Accounting and...


  • Mohali, India Jay Kay Techno Full time

    We are seeking a highly qualified customer representative to join our team. In this role, you will play a critical part in providing valuable support to our sales representatives and effectively responding to customer and prospect queries. **Responsibilities** - Provide troubleshooting assistance for customer orders, account statuses and relevant problems -...


  • Mohali, India SRP US Logistics Full time

    **Customer Success Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. Planning the training and standardization of service delivery. - Monitoring the work of individual...