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Bpo / Kpo : Females
2 weeks ago
WE ARE HIRING
Designation:
- BPO / KPO : Females
Location:
- Nashik Maharashtra
Salary:
- 18,000 To 20,000 Per Month
Education:
- Diploma / Any Graduate
Experience:
- Total Experience : 1 - 2 In related field
- Minimum Experience : 6 Months in BPO / KPO / Telecaller
**Key Responsibilities**:
- **Product/Service Knowledge**: Develop a deep understanding of our clients' products or services to effectively address customer inquiries.
- **Issue Resolution**: Investigate and resolve customer issues, complaints, and concerns in a professional and empathetic manner.
- **Data Entry**: Accurately document customer interactions and maintain detailed records of conversations and transactions.
- **Compliance**: Ensure adherence to client-specific processes, policies, and regulatory requirements.
- **Quality Assurance**: Meet or exceed key performance indicators (KPIs) related to response time, resolution rate, and customer satisfaction.
- **Teamwork**: Collaborate with team members and supervisors to share knowledge and best practices, contributing to a positive and productive work environment.
- **Professionalism**: Represent the client's brand and values with the utmost professionalism and courtesy.
**Other Qualifications**:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to handle difficult customer interactions with empathy and professionalism.
- Proficiency in computer and data entry skills.
- Adaptability and a willingness to learn and follow client-specific processes.
- Ability to work in a fast-paced and sometimes stressful environment.
- Languages:
- English, Hindi and Marathi.
**WE ARE HIRING 50+ CANDIDATES**
**SHE SHOULD BE IMMEDIATE JOINER.**
**Salary**: ₹18,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
**Speak with the employer**
+91 9096929239
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