Agm - Delivery Sme

2 weeks ago

Chennai Tamil Nadu, India Vodafone Idea Full time

Job Req ID: 43866- Location: Chennai, IN- Function: Technology/ IOT/Cloud- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

TM - TES - Service Delivery

**Function / Department**

Technology / COG

**Location**

Chennai

**Job Purpose**

Circle TM- TES is responsible for Customer Opportunity - Feasibility, Service delivery and operations Life cycle management. This role will be accountable for Project Planning, Implementation, Schedule regular review meetings with customers and internal business to ensure customer deliverables as per agreement. Also ensure Committed SLA’s are maintained during life cycle management.

**Key Result Areas/Accountabilities**
- Accountable for end to end Enterprise customer experience management at circle.
- Supports business team for technically viable solutions in collaboration with circle network team. Provide commercially viable and optimized solution for customer business case.
- Responsible for Order to activation and customer life cycle management.
- Acts as a SPOC to manage escalation for all Service Operations and maintain committed SLA’s of uptime for enterprise customers.
- Lead a team that delivers and maintains fixed line services as per committed TAT and SLA’s for Enterprise customers both domestic and global.
- Governance of MS partner / Off-net service providers/ circle SD teams
- Engagement with cross functional team to enhance Order conversion to delivery and support business to accelerate the revenue realisation.

**Core Competencies, Knowledge, Experience**
- Good stakeholder-management skills to interface with circle business heads, Circle CTO’s and Segment Business Heads.
- Proven people management skills
- Effective communication and inter-personal skills
- Proactive in approach with positive attitude
- Experience of working in a Telecom service delivery / Operations function
- Experience with Data Networking platforms and Enterprise products & services
- Project Management and people skills

**Must have technical / professional qualifications**
- B-Tech Electronics and Telecommunications with 5+ years of experience in the field of project management, Data Communications, Telecom and networking.
- CCNA/PMP Certification will be added advantage

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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