ServiceNow delivery leader

4 weeks ago


Chennai, India Syncarp Full time
We are looking for a "ServiceNow Delivery leader " for our global IT services provider

Location: Chennai/Hyderabad

15+ years of managing ServiceNow projects

Expertise in ITOM/ITAM areas

Responsibility :

- Lead delivery and continuously evolve/improve the ServiceNow ITSM, ITOM, and ITAM areas- Recruit/hire and perform employee management and administration for practice team members (Business Process Consultants, Solutions Architects, etc.)- Lead IT organization, process, and enabling technology/tool assessment and design engagements (this is a player/coach role)- Lead, as program/project manager and hands-on SME ITSM-related projects and programs (this typically takes the form of leading the execution of the first phase(s) of an IT/ITSM roadmap)- Lead, ITSM/ITOM/ITAM SME ServiceNow design workshops, in partnership with ServiceNow technical SMEs- Oversee ITSM/ITOM/ITAM ServiceNow implementations, ensuring continuous alignment to ITIL and ServiceNow best practice
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