Specialist ServiceNow

1 month ago

Chennai, India Lennox India Technology Centre Full time

Job Description


  • ServiceNow developer will responsible for leveraging the various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC and Scoped applications to convert technical specification into working solutions.
  • Leverage Service Portal framework to improve the user experiences on the IT Portal interface.
  • Build integration with other third-party and in-house system using ServiceNow standard connectors/custom solutions as required.
  • Work with the business partner to validate the solution and assist in the successful migration of products to Production environment.
  • Take part in process improvement initiative to standardize the solution on the ServiceNow platform.
  • Involve in platform maintenance activities including cloning and ServiceNow version upgrade activities to stay current with the ServiceNow releases.
  • Prepare process flow and user guide documents based on the needs of the projects.
  • Troubleshoot open incidents and perform RCA (root cause analysis) of the same.

Support business users with any functional related queries, post-delivery of the business requirements as and when needed.


Desired Candidate Profile


  • 7-10 years of experience in ServiceNow Development
  • Well-versed with Server-side and Client-side scripting on the ServiceNow platforms.
  • Experience in developing and configuration of Incident Management, Change Management, Problem Management, Knowledge Management and other ITSM modules.
  • Service Portal Implementation experience.
  • Experience in install, upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules and troubleshoot discovery status for any issues.
  • Performance Analytics implementation experience.
  • Experience in requirement gathering, business documents creation and presentation.
  • Good communication and analytical skills.
  • Ability to work independently with limited supervision.
  • Knowledge of ITIL process is a plus.

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