ServiceNow delivery leader

3 weeks ago


chennai, India Syncarp Full time
We are looking for a "ServiceNow Delivery leader " f or our global IT services provider
Location : Chennai/Hyderabad
15+ years of managing ServiceNow projects
Expertise in ITOM/ITAM areas
Responsibility :
Lead delivery and continuously evolve/improve the ServiceNow ITSM, ITOM, and ITAM areas
Recruit/hire and perform employee management and administration for practice team members (Business Process Consultants, Solutions Architects, etc.)
Lead IT organization, process, and enabling technology/tool assessment and design engagements (this is a player/coach role)
Lead, as program/project manager and hands-on SME ITSM-related projects and programs (this typically takes the form of leading the execution of the first phase(s) of an IT/ITSM roadmap)
Lead, ITSM/ITOM/ITAM SME ServiceNow design workshops, in partnership with ServiceNow technical SMEs
Oversee ITSM/ITOM/ITAM ServiceNow implementations, ensuring continuous alignment to ITIL and ServiceNow best practice
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