Customer Experience S

3 weeks ago

Pune Maharashtra, India Shipco IT Pvt. Ltd. Full time

**About Shipco IT Private Limited**

Shipco IT Pvt Ltd is a subsidiary of Shipco Transport. Shipco Transport was established in 1988 and has organically grown into one of the world's leading neutral NVOCC's, with more than 70 offices worldwide, over 2200 employees and covering all major trade lanes. We are a founding member of the WorldWide Alliance - an association of the world's leading neutral NVOCC's. The Alliance brings together an exclusive network of like-minded companies, at origin and destination, ensuring a synergy of service at both ends of the shipping process.

**Role and Responsibilities**
- The primary task of a documentation executive is to handle queries/tasks received from customers/stakeholders and/or assigned to them by their supervisors
- He / She must show the willingness to learn new things every time and then
- To accept direction / responsibility and maintain performance levels as per the Key Performance Indicators (KPI) assigned by the supervisors
- To be open to take additional responsibilities of training colleagues
- Consults with others on problems and activities; collects information from a range of sources to assist and guide job activities; asks effective questions to obtain information to help him/her perform their job
- Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad
- Aggressively pursues challenging goals and objectives; will to put in considerable time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work

**Requirements**:
This opportunity is suitable for proactive talents with good innovative skills and has met the following requirements:

- At least a bachelor’s degree in any stream
- MUST be willing to work in all shifts including night

**Other Skills and Competencies**
- Experience of transition handling is preferred
- Ability to perform multiple tasks concurrently and meet deadlines.
- Able to work under pressure, positive attitude towards teamwork and good responsibility
- Be able to work in shift and multicultural working environment
- Travel overseas may be required on occasion as business need

**Education**

Education: Degree in any specification from an accredited institution

Additional relevant certification(s) will be a distinguishing factor

**Salary**: ₹200,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Shift allowance

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Ability to Relocate:

- Pune, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8669663102

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