Customer Experience Supervisor
4 weeks ago
**Job description**
**Customer Experience Supervisor**:
**Responsibilities-**:
- Take ownership of customers issues and follow problems through to resolution.
- Keep accurate records and document customer service actions and discussions.
- Maintain an orderly workflow according to priorities.
- Resolve escalated and complex customer issues in time.
- Provide back
- up assistance to team members when needed.
- Identify and resolve problems that affect customer service quality and efficiency.
- Preparing MIS.
- Data Management
**Requirement & Skills**
- Proven working experience in customer service.
- Excellent knowledge of MS Excel, MS Word & Power point.
- Proficiency in English.
- Working knowledge of customer service software, databases and tools.
- Strong customer facing and communication skills.
- Customer service orientation.
- Multitasking skills.
**Job Types**: Full-time, Permanent
**Salary**: ₹300,000.00 - ₹450,000.00 per year
Schedule:
- Day shift
- Morning shift
**Experience**:
- total work: 2 years (required)
Ability to Commute:
- Andheri, Mumbai, Maharashtra (required)
Ability to Relocate:
- Andheri, Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 7045926214
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