Service Desk Technician
1 month ago
Support end users and IT equipment for all onsite and remote corporate employees.
Monitor and respond to
ticketing system requests and incidents in accordance with Service Desk guidelines
- Triage and drive incident resolution
- Perform installation, configuration, and upgrades of desktop/client hardware and software
- Create and maintain technical/process documentation related to user or system design
specifications
- Perform daily system monitoring, verifying the integrity and availability of hardware,
resources, systems, and key
processes
- Assists with employee onboarding, from initial laptop build through 1:1 onboarding
sessions
- Break fix support for IT hardware issues working with Vendors for warranty / support
requests and coordinating
repair of equipment
- Support company meetings and all hands events. Participation inan on-call rotation for
issues reported after
business hours
- Maintain technology inventory
- Research and recommend innovative, and where possible automated, approaches for
improving routine tasks
Required
- 5+ years of Service Desk experience
- Proactive and inquisitive mindset with a focus on customer support and providing a best-in
- class support experience.
- Demonstrate technical proficiency in Microsoft and Mac operating systems support
- Basic network troubleshooting
- Operational support (Okta,Active Directory,O365, Jira)
- Experience with a software distribution or end point device management solution (JAMF or
Intune)
- Powershell, or similar, scripting experience
- Ability to work with the customer (employees) in difficult situations by balancing technical
knowledge and people
skills.Demonstrate the ability to communicate technical issues and propose iterative
solutions clearly and concisely
- Strong multi-tasking abilities, along with ability to work well under pressure
Nice to Have
- A+ or ITIL certifications
- Experience with Ring Central
- AWS workspace
***:
**About Company****:
Skillety is a gig-economy startup crowdsourcing platform. We provide various types of Staffing services like Full-Time, Part-time, Contractors & Freelancers. We help our Clients to move away from the old and soiled hierarchical business structure, and evolve into a 21st Century on-demand, open talent, cross-functional team; with a skilled and passionate workforce who are more engaged, effective & productive.
-
Service Desk Technician
1 week ago
Pune, India Cornerstone OnDemand Full timeWe're looking for aService Desk TechnicianThis role isOffice BasedCornerstone OnDemand is seeking a motivated, results-oriented IT ServiceDesk Technician to be part of a global team responsible for supporting andadvancing our global corporate computing environment. The IT Service-desk team interactswith every aspect of our fast-paced, dynamic company,...
-
Service Desk Technician
1 week ago
Pune, India Cornerstone OnDemand Full timeWe're looking for a Service Desk Technician This role is Office Based Cornerstone OnDemand is seeking a motivated, results-oriented IT ServiceDesk Technician to be part of a global team responsible for supporting andadvancing our global corporate computing environment. The IT Service-desk team interactswith every aspect of our fast-paced,...
-
Service Desk Technician
1 week ago
pune, India Cornerstone OnDemand Full timeWe're looking for a Service Desk Technician This role is Office Based Cornerstone OnDemand is seeking a motivated, results-oriented IT ServiceDesk Technician to be part of a global team responsible for supporting andadvancing our global corporate computing environment. The IT Service-desk team interactswith every aspect of our...
-
Customer Service Desk
1 month ago
Pune, India Tech Mahindra Full time**Level I Service Desk Technician** **Responsibilities** - Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. - First line help desk; resolve basic level 1 and some level 2 issues including...
-
IT Service Desk Intern
6 days ago
Pune, Maharashtra, India CrowdStrike Full time#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a...
-
Service Desk Analyst
1 month ago
Pune, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
-
Service Desk Analyst
1 month ago
pune, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...
-
Service Desk Analyst
1 month ago
Pune, India Wipro Full timeRole PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
-
Service Desk Analyst
1 month ago
Pune, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
-
Service Desk Analyst
9 hours ago
Pune, India Wipro Full timeJob Title: Service Desk Analyst Location: Pune/Kolkata/Hyderabad/Coimbatore/Bangalore Mode of interview: Virtual/Walk-In Shift: rotational 24x7 Description: The Service Desk Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting...
-
IT Service Desk Officer
4 days ago
Pune, India Osmoflo Full timeAbout Us:Osmoflo leads the industry in desalination, water purification, and wastewater treatment. Our dedication to innovation and sustainability drives us to deliver top-tier solutions to meet the evolving needs of our clients.Position Overview:We are seeking an experienced IT Service Desk Officer to work autonomously to provide support to our dynamic...
-
IT Service Desk Officer
2 days ago
Pune, India Osmoflo Full timeAbout Us:Osmoflo leads the industry in desalination, water purification, and wastewater treatment. Our dedication to innovation and sustainability drives us to deliver top-tier solutions to meet the evolving needs of our clients.Position Overview:We are seeking an experienced IT Service Desk Officer to work autonomously to provide support to our dynamic...
-
Service Desk Expert
3 weeks ago
pune, India Fujitsu Full timeService Desk Analyst. This role will provide support to users of the for the Student Information System implemented across all onboarded School Districts in Ontario. The Service Desk Analyst will:Analyze and resolve technical problems for School Districts Acts as technical resource for L1 staff in troubleshooting, diagnosing and resolving incidents for all...
-
Team Lead
1 week ago
Pune, India Capita Full timeDescription:Managing a team of Service Desk AnalystsDelivery of the day-to-day Service Desk functionDrive a motivated, high quality and highly productive team environmentProviding an escalation point to deal with Service Desk issues and escalations, both from the customer, and from our resolver teamsIdentifying and implement operational improvements in the...
-
Service Desk Analyst
2 weeks ago
Pune, India Wipro Full timeJob Title: Service Desk AnalystLocation: Pune/Kolkata/Hyderabad/Coimbatore/BangaloreMode of interview: Virtual/Walk-InShift: rotational 24x7Description:The Service Desk Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting FCRThe...
-
Service Desk Analyst
3 weeks ago
Pune, India Wipro Full timeJob Title: Service Desk AnalystLocation: Pune/Kolkata/Hyderabad/Coimbatore/BangaloreMode of interview: Virtual/Walk-InShift: rotational 24x7Description:The Service Desk Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting FCRThe...
-
Service Desk Associate
1 day ago
Pune, India SKYLARK HR SOLUTIONS Full timeExcellent communication skills - **CEFR : B2, C1, C2**. Please add the communication level as per the CEFR framework while profiles are shared. - Work experience on Service Desk with good knowledge on **VPN, O365, remote support, active directory, troubleshooting - printer issues, Bit locker, MS teams, BSOD, bitlocker, driver installation, Printer and wifi...
-
Team Lead
2 weeks ago
Pune, India Capita Full timeDescription : Managing a team of Service Desk Analysts Delivery of the day-to-day Service Desk function Drive a motivated, high quality and highly productive team environment Providing an escalation point to deal with Service Desk issues and escalations, both from the customer, and from our resolver teams Identifying and implement operational...
-
Team Lead
1 week ago
pune, India Capita Full timeDescription : Managing a team of Service Desk AnalystsDelivery of the day-to-day Service Desk functionDrive a motivated, high quality and highly productive team environmentProviding an escalation point to deal with Service Desk issues and escalations, both from the customer, and from our resolver teamsIdentifying and implement operational...
-
Senior Service Desk Analyst
7 days ago
Pune, India TransPerfect Full timeOVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...