Inbound Customer Support
3 weeks ago
**Responsibilities**
- Answering and resolving customer queries/Calls
- Follow standard operating process when replying/speaking to the customers
- "Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication for all the queries
- Be the first point of Contact for all the customer escalations
- Understand the customer's query and give the best resolution to the customer
- Troubleshoot and escalate alerts that cannot be resolved to appropriate section
- Prioritize and handle service requests and incidents
- Progress issues and provide relevant information for troubleshooting or for clarification
- Identify opportunities for process improvement and contribute to departmental initiatives
- Handle late night and weekend emergency support on as required
- Resolve system problems during non-business hours or backlogs by providing off-hours support as needed
- Develop scripts works with team to automate repeatable manual tasks
**Job Types**: Full-time, Fresher
**Salary**: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
- Work from home
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Expected Start Date: 20/01/2023
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