Inbound Call Centre Operator

1 month ago

Azadpur Delhi Delhi, India Satvik Human Resources Full time

We are currently seeking dedicated and customer-focused individuals to join our team as Inbound Call Centre Operators. As an Inbound Call Centre Operator, you will be responsible for handling incoming calls from customers, addressing their inquiries, providing assistance, and ensuring exceptional customer service experience.

**Key Responsibilities**:

- Answer incoming calls promptly and professionally, adhering to established greeting and script guidelines.
- Listen attentively to customer inquiries and concerns, and provide accurate and timely information or solutions.
- Assist customers with product inquiries, order placement, billing questions, account management, and other related issues.
- Resolve customer complaints and issues efficiently and effectively, aiming for first-call resolution whenever possible.
- Utilize the company's database or CRM system to access customer accounts, update information, and document interactions.
- Follow company policies and procedures for call handling, escalation, and customer service standards.
- Upsell or cross-sell products or services as appropriate, based on customer needs and preferences.
- Collaborate with other team members and departments to resolve complex issues or escalate unresolved matters.
- Maintain a positive and professional attitude in all customer interactions, even in challenging situations.
- Meet or exceed performance targets for call quality, average handling time, customer satisfaction, and other key metrics.

**Requirements**:

- Previous experience in a customer service or call centre environment is preferred but not required.
- Excellent verbal communication skills with a clear and professional telephone manner.
- Strong active listening and problem-solving abilities.
- Ability to multitask and navigate computer systems while conversing with customers.
- Empathy and patience in dealing with customers from diverse backgrounds and situations.
- Flexible schedule availability, including evenings, weekends, and holidays, based on business needs.
- High school diploma or equivalent; additional education or training in customer service is a plus.
- Ability to work effectively in a team-based environment and collaborate with colleagues.
- Willingness to adhere to company policies and procedures and adapt to changes in workflow or technology.

**Benefits**:

- Competitive hourly wage with opportunities for performance-based incentives.
- Comprehensive training program to equip you with the necessary skills and knowledge.
- Opportunities for career advancement and professional development.
- Supportive and inclusive work environment with team-building activities and events.
- Employee benefits package, including health insurance, retirement plans, and paid time off.

**Join our team and make a positive impact on our customers' experience every day**

**Job Types**: Full-time, Fresher

**Salary**: ₹10,700.00 - ₹16,700.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

Work Location: In person

**Speak with the employer**

+91 8929397680

  • Inbound Call Centre Operator

    1 month ago

    Model Town, Delhi, Delhi, India Kurc Design Private Limited Full time

    We’re looking for a highly skilled call centre representative to join our team, managing a large volume of inbound and outbound calls. **Responsibilities** - Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately - Meet daily qualitative and...

  • Inbound Call Centre Operator

    1 month ago

    Preet Vihar, Delhi, Delhi, India Kurc Design Private Limited Full time

    We’re looking for a highly skilled call centre representative to join our team, managing a large volume of inbound and outbound calls. **Responsibilities** - Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately - Meet daily qualitative and...

  • Inbound Call Centre Operator

    1 month ago

    Civil Lines, Delhi, Delhi, India Kurc Design Private Limited Full time

    We’re looking for a highly skilled call centre representative to join our team, managing a large volume of inbound and outbound calls. **Responsibilities** - Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately - Meet daily qualitative and...

  • Call Centre Operator

    1 month ago

    Zakir Nagar, Delhi, Delhi, India XIIMBA ECOSYSTEMS Full time

    Salary for Freshers - 12k Fixed Salary Tele-Caller/Call Centre Executive Job requirements: - 1. Excellent communication skills (English Not Compulsory) 2. No Language Barrier 3. Immediately available to join 4. Basic knowledge of Internet 5. Handle Customer Grievances Responsibilities: - Make cold calls to customer handle both outbound/inbound calls Can be...

  • Inbound Call Centre Operator

    4 weeks ago

    Pratap Nagar, Delhi, Delhi, India FOSERRA ENERGY PRIVATE LIMITED Full time

    We have an opportunity for Voice or non voice process. **Job Responsibility**: - Resolving customer complaints & queries brought to your attention under a specific timeline through calls. - Handling inbound calls - Understand customer need - Have to provide best resolutions to the customer. **Requirements and skills** - Good Communication skills...

  • Inbound Hindi Call Center

    1 month ago

    Delhi, Delhi, India Solphaze Energy Full time

    Tele-Caller/Call Centre Executive Job requirements: - 1. Excellent communication skills (English Not Compulsory) 2. No Language Barrier 3. Immediately available to join 4. Basic knowledge of Internet 5. Handle Customer Grievance Responsibilities: - Make cold calls to customer handle both outbound/inbound calls Can be on phone for a long time and be...

  • Call Centre Operator

    4 weeks ago

    Delhi, India Munjal Bollywood Star Gift Full time

    **Urgently hiring** **English not Mandatory** 1. Excellent communication skills (English Not Compulsory) 2. No Language Barrier 3. Immediately available to join 5. Handle Customer Grievances Landmark-Devika Mall Responsibilities: - Make cold calls to customer handle both outbound/inbound calls Can be on phone for a long time and be familiar with...

  • Call Centre Executive

    4 weeks ago

    Delhi, India CENTER FOR SIGHT Full time

    Booking Appointment with Doctor. Coordinate with the coordinator for OPD Blocking. Coordinate with the Service Excellence team to provide the best patient service. (all departments) Handle the outbound calls, if required (Post Calling / Call-back on missed call / OPD Block/Reschedule/ cancel, etc). Transfer the outbound / inbound calls to the desired...

  • Inbound Call Centre Operator

    1 month ago

    Kirti Nagar, Delhi, Delhi, India NAVEENTA INITIATIVES Full time

    Answer incoming calls from customers and respond to their inquiries and complaints in a professional manner Provide accurate and complete information to customers by using the right tools, processes, and procedures Resolve customer issues in a timely manner to ensure customer satisfaction Maintain a high level of professionalism at all times Meet performance...

  • Fresher Inbound Call Centre Operator

    1 month ago

    Laxmi Nagar, Delhi, Delhi, India Prashansa Overseas Private Limited Full time

    **Answering incoming calls**: They are responsible for answering incoming calls promptly and professionally, ensuring that customers receive the highest level of service. - **Resolving customer issues**: They also focus on identifying and resolving customer issues, using their knowledge and training to provide timely and effective solutions. - **Providing...

  • Inbound Call Centre Operator Banking Process

    1 month ago

    Delhi, Delhi, India Aviva Relocations Full time

    Answering incoming calls: They are responsible for answering incoming calls promptly and professionally, ensuring that customers receive the highest level of service. Resolving customer issues: They also focus on identifying and resolving customer issues, using their knowledge and training to provide timely and effective solutions. Providing information:...

  • CRM & Inbound Call Service

    1 day ago

    New Delhi, India RR Financial Consultant LTD Full time

    We are urgently looking for **Financial Product - CRM & Inbound Call services location based at New Delhi** **Responsibilities**: - Attending inbounds calls - should have knowledge of all financial Product i.e. Fixed Deposit, Mutual funds, Bonds etc - Expanding the customer base by up selling & cross selling of product - Resolving customer complaint...

  • Call Handler

    1 month ago

    Nirman Vihar, Delhi, Delhi, India HONHAR SKILL EDUCATION PRIVATE LIMITED Full time

    Tele-Caller/Call Centre Executive Job requirements: - 1. Excellent communication skills (English Not Compulsory) 2. No Language Barrier 3. Immediately available to join 4. Basic knowledge of Internet 5. Handle Customer Grievances Responsibilities: - Make cold calls to customer handle both outbound/inbound calls Can be on phone for a long time and be...

  • Inbound Call Centre Operator

    1 month ago

    Geeta Colony, Delhi, Delhi, India Aviva Relocations Private Limited Full time

    Responsibilities: - Handle incoming customer inquiries and resolve issues promptly and efficiently - Manage customer complaints and ensure timely resolution Obiectives: - Deliver exceptional customer service and ensure customer satisfaction - Handle a high volume of customer inquiries and resolve issues efficiently - Meet or exceed performance targets...

  • Customer Care Executive

    4 weeks ago

    Delhi, India Dadu Medical Centre Full time

    _**JOB DESCRIPTION OF Customer Care Executive**_ **Location**: Vasant Vihar, New Delhi **No of Opening**: 3 - **RESPONSIBILITY AND DUTIES**:_ - Provide information of Products / Services / Offers to customers. - Handling inbound calls & outbound calls - Understand customer need - Solve customers’ query over the phone - Your main goal is to boost our...

  • Call Center

    1 month ago

    Delhi, Delhi, India ASTROID PVT. LTD. Full time

    We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer...

  • Hindi Calling Executive Banking Process

    4 weeks ago

    Delhi, Delhi, India Credit Ruloans Pvt Ltd Full time

    Tele-Caller/Call Centre Executive Job requirements: - 1. Excellent communication skills (English Not Compulsory) 2. No Language Barrier 3. Immediately available to join 4. Basic knowledge of Internet 5. Handle Customer Grievances Responsibilities: - Make cold calls to customer handle both outbound/inbound calls Can be on phone for a long time and be...

  • Inbound Call Centre Operator

    1 month ago

    New Delhi, India Aviva Relocations Pvt Ltd Full time

    Greetings of the day! Should be Presentable And smart, - Resolving customer complaints brought to your attention. - Handling customer concerns and complaints in a timely manner. - Establishing a positive rapport with all clients and customers via phone. **Requirements**: - Good Communication skills required. - age limit 18 to 26 years **Job Types**:...

  • Calling Executive Banking Process

    1 month ago

    Delhi, Delhi, India Solphaze Energy Full time

    Tele-Caller/Call Centre Executive Job requirements: - 1. Excellent communication skills (English Not Compulsory) 2. No Language Barrier 3. Immediately available to join 4. Basic knowledge of Internet 5. Handle Customer Grievances Location - Sadar Bazaar Delhi-110006 Responsibilities: - Make cold calls to customer handle both outbound/inbound calls Can be...

  • Calling Executive Banking Process

    1 month ago

    Delhi, Delhi, India Aviva Relocations Full time

    Tele-Caller/Call Centre Executive Job requirements: - 1. Excellent communication skills (English Not Compulsory) 2. No Language Barrier 3. Immediately available to join 4. Basic knowledge of Internet 5. Handle Customer Grievances Responsibilities: - Make cold calls to customer handle both outbound/inbound calls Can be on phone for a long time and be...