Customer Care Executive

2 months ago


Kochi Kerala, India coversun home styling Full time

**Making Calls**: Initiate outbound calls to potential customers or clients.
- **Product Knowledge**: Understand and communicate product details clearly to prospects.
- **Lead Generation**: Identify and qualify leads for sales teams.
- **Customer Engagement**: Engage with customers to understand their needs and provide solutions.
- **Follow-Up**: Maintain regular follow-up with leads and clients to ensure conversion.
- **Record Keeping**: Document call details, customer interactions, and feedback in the CRM system.
- **Meeting Targets**: Achieve daily/weekly/monthly call and sales targets.
- **Handling Objections**: Address customer queries and objections effectively.
- **Team Collaboration**: Work with the sales team to share insights and improve strategies.
- **Feedback Collection**: Gather customer feedback to improve services and products.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Work Location: In person



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