Customer Care Executive

3 weeks ago

Kochi, India Messwaala Full time

**Company Name: Messwaala**

**Location : kochi, Kerala**

**Salary: 140000 to 180000 p.a**

**Age: 28 Above**

**Company Overview**: We are a dynamic and rapidly growing startup in the food industry, specializing in an innovative online messapp platform that connects customers with a diverse range of delicious and convenient meal options. As a Customer Care Executive, you will play a crucial role in ensuring our customers have a seamless and delightful experience while using our platform.

**Position: Customer Care Executive** **Location: [City, State] (can be remote)** **Type: Full-time**

**Role and Responsibilities**: As a Customer Care Executive at our online food messapp startup, you will be responsible for providing exceptional customer support and handling customer inquiries to ensure a positive experience for every user of our platform. Your primary tasks and responsibilities will include:
1. **Customer Support**:

- Provide accurate information about our services, menu items, order status, delivery timings, and payment methods to assist customers effectively.

2. **Problem Resolution**:

- Investigate and resolve customer complaints and issues, striving for first-contact resolution whenever possible.
- Collaborate with internal teams to escalate and resolve complex customer problems, ensuring timely and satisfactory resolutions.

3. **Order Assistance**:

- Assist customers with placing, modifying, or canceling orders on the platform.
- Guide customers through the ordering process, troubleshoot technical issues, and address any difficulties they may encounter.

4. **Technical Support**:

- Provide basic technical support to record, maintain customer data,

5. **Product Knowledge**:

- Stay up-to-date with the latest offerings, menu updates, promotions, and features of our platform to provide accurate information to customers.

6. **Customer Feedback**:

- Gather and document customer feedback, suggestions, and complaints, and communicate insights to the relevant teams to drive continuous improvement.

7. **Empathy and Professionalism**:

- Interact with customers in a courteous, empathetic, and friendly manner, ensuring they feel valued and understood.

**Qualifications and Skills**:

- Diploma or Bachelor's degree Is required.
- Fresher’s can also apply
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a proactive attitude.
- Proficiency in using customer support software and tools.
- Familiarity with online ordering platforms and mobile apps.
- Ability to handle multiple tasks simultaneously and manage time effectively.
- Empathetic and patient demeanor when dealing with customer concerns.
- Flexibility to work in shifts, including evenings and weekends.
- Attention to detail and accuracy in maintaining records and documentation.

**Benefits**:

- Competitive salary
- Opportunity to work in a fast-paced start-up environment.
- Ongoing training and professional development opportunities.
- Collaborative and supportive team culture.
- Potential for career growth and advancement.

**Job Type**: Part-time
Part-time hours: 6 per week

**Salary**: ₹6,000.00 - ₹120,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Overtime pay

**Speak with the employer**
+91 8590259966

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