Atl, Sales Operations

6 months ago

Gurgaon, India Cvent Full time

Overview:
Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

In This Role, You Will:
The
**Assistant Team Lead - Sales Operations** identifies business issues, recommends and designs solutions, and implements new operational processes and procedures to enable and enhance sales effectiveness Event Cloud sales reps, management, and support functions. The ATL supports a variety of sales activities, including quoting, contracting, reporting, CRM Management, managing help desks & deal desks.

Role & Responsibilities
- Evolve Salesforce business processes, reporting, and data hygiene
- Implement new Salesforce best practices based on points of friction in the current sales process or emerging business needs
- Conduct ad-hoc report development and data analysis to identify trends
- Present findings and recommendations to Sales leadership to increase sales performance, team equity, and ability to scale
- Ensure data hygiene by designing and implementing new technical and business processes
- Support quoting and contracting processes
- Provide troubleshooting and guidance to sales reps on building and processing quotes in Salesforce CPQ
- Report on and support sales management and reps in resolving contract errors
- Capture common errors, questions, and issues to improve training, expand guidance, or submit system enhancements
- Troubleshoot complex system and process errors to identify root causes and recommend solutions
- Work cross-functionally with leadership and staff across sales, training, IT, HR, Finance, Contracts, Marketing, and Client Services
- Support sales and operations leadership on special projects and analyses
- Maintain and expand process documentation on wiki

Here's What You Need:

- 4-6 years of experience in sales operations, sales, customer support, or other process-oriented role
- Ability to compile, analyze and present data, findings and progress in a concise manner
- Good command of MS Excel; proficient in other Microsoft Office suite of products
- Effective communication (i.e., written, verbal and presentation)
- Experience in CRM suites (Salesforce preferably)
- Collaborative, team player with positive attitude and creative problem-solving mindset
- Strong attention to detail and a solid understanding of sales systems and processes
- Comfortable working with and presenting to senior leadership, including building consensus and navigating conflicts

Differentiating Skills
- Using or supporting quote-to-cash processes, including Salesforce CPQ
- Transforming and summarizing larger datasets (1,000-100,000 records) in Microsoft Excel
- Excellent project management skills to drive project execution & manage stakeholder expectation
- Must have the ability to multi-task, prioritize and manage multiple tasks in a fast-paced, dynamically changing environment
- People management experience

LinkedIn Remote Type: #LI-Hybrid Indeed Remote Type: N/A

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