Business Operations

4 weeks ago


Chennai Tamil Nadu, India FULL Creative Full time

**Roles and responsibilities**:

- Identify customers’ needs and problems, and take proactive steps to maintain a positive experience.
- Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communication.
- Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful delivery of solutions to our client's problems.
- Initiate and engage with customers through multiple channels namely Outbound calls & Inbound chats for effective communication and facilitation of product adoption.
- Offer tailored support designed to meet each customer’s unique needs, empowering them to grow their capabilities with our software.
- Track customer usage and provide proactive support, guiding them to optimize their experience and achieve the right balance in using our software.
- Have thorough knowledge of the product while continuously working towards the product’s improvement.
- Comprehend creative solutions to handle queries from customers and give them an excellent level of service.
- Flexible and receptive to change for continuous product transformation.

**Must have**:

- Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment.)
- Willingness to work in the night shift.
- Passion towards amazing customer experience.
- Good documentation skills to keep track of issues and tickets.
- Good knowledge on common apps and technologies in a professional environment.
- Should be willing to work from the office once a week.
- Ability to simplify complex technical concepts for easy understanding.
- Strong organizational skills and attention to detail.
- Proactive problem-solving mindset to effectively address customer needs.
- Growth mindset and excitement to learn new things.
- Creative, enthusiastic, and energetic with great interpersonal skills. Should be able to present ideas with clear logic and conviction.

**Workspace requirements**:

- Private workroom with the ambience to handle calls.
- Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
- Good Internet speed (Above 50 MBPS Download and Upload) with the ability to be wired (LAN).
- Power backup (if you have frequent power cut issues).

**Note**:

- Customer onboarding specialist
- Product Expert
- Client Account Manager

**About us**:
We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works


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