Rep Ii, Business Operations

5 months ago

Chennai Tamil Nadu, India TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
The Customer Support representative in Operations will provide support to external customers and businesses as they request access for various TransUnion products and solutions. This position works closely with the external customers & internal business units such as: project managers, sales account managers, sales executives, billing, and colleagues in other key departments to provide customer support quickly, accurately, and efficiently.

The Rep II in Operations is responsible for supporting the setup of customer’s access to test and production codes in both TU’s test and production environment by creating and modifying codes, and the generation and modification of existing member codes. Which includes gathering and validating the necessary information from Salesforce, adhering to business policies, and consulting with internal stakeholders as required.

**What You'll Bring**:

- Maintains a consistent high level of knowledge regarding TU products, services, and tools.
- Understands and consistently demonstrates knowledge of specific business processes when performing all back-office operations work.
- The drive to continuously improve customer relationships, provide superior customer service, and the determination to not only identify and address customer impacting issues, but also the ability to come up with a plan of action for resolution.
- Ability to prioritize workflow ensuring departmental procedures are maintained in a fast-paced environment.
- Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to customers and consumers.
- Experience in handling multiple tasks/projects, meeting deadlines on deliverables, providing an amazing customer experience, collaborating with multiple teams, and maintaining process documents up to date.
- Must bring proven ability to maintain confidentiality and secure sensitive information of Customer.
- Out of the box thinking in bringing process improvement ideas to simplify the process and reduce overall TAT.

**We would love to see:
- 2-4 years of experience in a customer service and/or operations environment.
- Advanced experience in Microsoft Excel, Microsoft Outlook, and Microsoft Word.
- Experience in analyzing data, data research, and handling unique or difficult customer situations.
- Achieve SLA requirements with respect to 100% quality and production.
- Ability to determine when to escalate issues.
- Ability to maintain focus, flexibility, and Strong attention to details.
- A positive attitude, excellent communication skills (verbal and written), and the ability to put the interest of the team before individual interests.

**Impact You'll Make**:

- Help provide a positive customer experience by supporting TransUnion customers as they onboard and test products & solutions. This includes gathering and validating the necessary information, consulting with the sales team, and facilitating calls with other departments as necessary.
- You will have a clear understanding of credit reporting laws and internal policies and procedures.
- You will be part of teams and groups that provide process improvements to the business.
- Require mínimal supervision - able to work with established procedures.
- Approve or reject requests for work that deviate from various policies, including missing or incomplete request details by focusing on compliance.
- Assist many stakeholders on a day-to-day basis to resolve problems or to address challenges.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep II, Business Operations

  • Rep I, Chat

    7 months ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Replacement for Andrew who got promoted to Rep II position **What You'll Bring**: Replacement for Andrew who got promoted to Rep II position **Impact You'll Make**: Replacement for Andrew who got promoted to Rep II position TransUnion Job Title Rep I, Consumer Operations Support

  • Rep Ii

    2 months ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Membership and Credentialing representatives are responsible for verifying, inputting and editing a high volume of data from multiple sources into a database, ensuring that all necessary data is being entered and maintained. **What You'll Bring**: - Maintains a consistent high level of...

  • Back Office Operations Rep-ii

    5 months ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: - Maintains a consistent high level of knowledge regarding T&E products, services, and tools. - Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work. - Maintains a solid understanding of...

  • Membership and Credentialing Rep Ii

    3 weeks ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Membership and Credentialing representatives are responsible for verifying, inputting and editing a high volume of data from multiple sources into a database, ensuring that all necessary data is being entered and maintained. **What You'll Bring**: **Impact You'll Make**: - Maintains a...

  • Account Maintenance Rep Ii

    2 months ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Membership and Credentialing representatives are responsible for verifying, inputting and editing a high volume of data from multiple sources into a database, ensuring that all necessary data is being entered and maintained. **What You'll Bring**: - Maintains a consistent high level of...

  • Rep I, Business Operations

    6 months ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: - Maintains a consistent high level of knowledge regarding T&E products, services, and tools. - Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work. - Maintains a solid understanding of...

  • Rep I

    6 months ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Rep I - Chat ops **What You'll Bring**: Rep I - Chat ops **Impact You'll Make**: Rep I - Chat ops This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion...

  • Rep I-15

    6 months ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: REP 1 Consumer Operations Support **What You'll Bring**: REP 1 Consumer Operations Support **Impact You'll Make**: REP 1 Consumer Operations Support This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office...

  • Rep I, Chat

    6 months ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Rep I, Chat **What You'll Bring**: Rep I, Chat **Impact You'll Make**: Rep I, Chat This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Rep...

  • Rep I-7

    6 months ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Rep I, chat ops **What You'll Bring**: Rep I, chat ops **Impact You'll Make**: Rep I, chat ops This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job...

  • Rep I-16

    7 months ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Rep I - Chat Ops **What You'll Bring**: Rep I - Chat Ops **Impact You'll Make**: Rep I - Chat Ops This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion...

  • Rep I-5

    3 days ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Rep I Chat Ops **What You'll Bring**: Rep I Chat Ops **Impact You'll Make**: Rep I Chat Ops This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job...

  • Rep I, Chat-1

    5 months ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Same as Rep I - 10067141 **What You'll Bring**: Same as Rep I - 10067141 **Impact You'll Make**: Same as Rep I - 10067141 TransUnion Job Title Rep I, Consumer Operations Support

  • Back Office Operations Rep I

    5 months ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: - Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute - Must be able to draft responses independently as template responses are to be used selectively - Identify & escalate probable escalations or sensitive issues...

  • Rep I, Business Operations

    6 months ago

    Chennai, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: **Job Description**: **What You'll Bring**: - Maintains a consistent high level of knowledge regarding T&E products, services, and tools. - Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work. - Maintains a...

  • Rep I

    6 months ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: - Maintains a consistent high level of knowledge regarding T&E products, services, and tools. - Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work. - Maintains a solid understanding of...

  • Rep I, Chat

    2 weeks ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Consumer Operations Support - Chat **What You'll Bring**: First Tier Chat Support (English Only) **Impact You'll Make**: First Tier Chat Support (English Only) This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU...

  • Rep I-17

    6 months ago

    Chennai, India TransUnion LLC Full time

    What We'll Bring: Rep 1 - Chat Ops What You'll Bring: Rep 1 - Chat Ops Impact You'll Make: Rep 1 - Chat Ops This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Rep I, Consumer Operations Support

  • Rep I

    6 months ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Rep I with GCC Chennai **What You'll Bring**: - Experience as a highly efficient voice contact center agent in an inbound call center is preferable (Previous Chat experience - Advantageous), that will professionally manage all consumer’s interactions as rostered within required parameters...

  • Ops Accounting Rep

    2 weeks ago

    Chennai, Tamil Nadu, India Citi Full time

    The Ops Accounting Rep 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in...