International Customer Service Representative

3 months ago

Malad Mumbai Maharashtra, India ENHANCE PLUS CONSULTANT Full time

**Job description**

Job Title: International Customer Support Associate

**Summary**:
We are seeking a Customer Support Associate to join our team in providing exceptional customer service to clients of a leading American multinational finance corporation. As a Customer Support Associate, you will handle inbound calls, address customer inquiries, and resolve issues in a professional and courteous manner.

**Location**: Malad, Andheri and Thane

**Responsibilities**:

- Handle inbound customer calls in a timely and efficient manner**
**- Provide excellent customer service, answering questions, and resolving issues related to banking products and services**
**- Utilize problem-solving skills to address customer concerns and resolve issues**
**- Maintain accurate records of customer interactions using relevant software and systems**
**- Meet or exceed performance metrics, including call handling time, quality scores, and customer satisfaction targets**
**- Collaborate with internal teams to resolve customer issues and improve processes**

**Shift Details**:

- US Rotational shifts between 5 pm and 7 am (any 9 hours)**
**- 5-day working week with 2 rotational week offs**

**-UK shift**

**Willing to work in night shift**

**Requirements**:

- Excellent communication and interpersonal skills**
**- Strong problem-solving and analytical skills**
**- Ability to maintain confidentiality and handle sensitive customer information**
**- Proficiency in English (written and spoken)**
**- Ability to work rotational shifts, including nights and weekends**

**What We Offer**:

- Competitive salary and benefits package**
**- Opportunities for career growth and professional development**
**- Collaborative and dynamic work environment**
**- Recognition and rewards for outstanding performance**

**IntereJob description**

Job Title: International Customer Support Associate

**Summary**:
We are seeking a Customer Support Associate to join our team in providing exceptional customer service to clients of a leading American multinational finance corporation. As a Customer Support Associate, you will handle inbound calls, address customer inquiries, and resolve issues in a professional and courteous manner.

**Location**: Malad, Andheri and Thane

**Responsibilities**:

- Handle inbound customer calls in a timely and efficient manner**
**- Provide excellent customer service, answering questions, and resolving issues related to banking products and services**
**- Utilize problem-solving skills to address customer concerns and resolve issues**
**- Maintain accurate records of customer interactions using relevant software and systems**
**- Meet or exceed performance metrics, including call handling time, quality scores, and customer satisfaction targets**
**- Collaborate with internal teams to resolve customer issues and improve processes**

**Shift Details**:

- US Rotational shifts between 5 pm and 7 am (any 9 hours)**
**- 5-day working week with 2 rotational week offs**

**-UK shift**

**Willing to work in night shift**

**Requirements**:

- Excellent communication and interpersonal skills**
**- Strong problem-solving and analytical skills**
**- Ability to maintain confidentiality and handle sensitive customer information**
**- Proficiency in English (written and spoken)**
**- Ability to work rotational shifts, including nights and weekends**

**What We Offer**:

- Competitive salary and benefits package**
**- Opportunities for career growth and professional development**
**- Collaborative and dynamic work environment**
**- Recognition and rewards for outstanding performance**

Pay: ₹10,545.16 - ₹32,905.42 per month

**Benefits**:

- Health insurance

Schedule:

- UK shift
- US shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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