Customer Service Representative

7 months ago

Mumbai, India International Flavors & Fragrances Full time

Req ID: 492331

Are you passionate about customer relations? Would you love to work for a global organisation that is doing more good for people and planet?

Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves.

We are now seeking a highly motivated and results driven individual to join our growing Pharma SA Customer Service team as **Customer Service Representative**.

**Your Focus**
As Customer Service Representative, you will interface with customers and multiple business and functional partners to deliver exceptional service to customers and profitability to IFF. By Building successful relationships, you pull together and align multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction.

The role is Mumbai based and will report to Customer Service Supervisor.

**How you will contribute**
Order Entry
- Utilize the ERP system to accurately and timely place customer orders.
- Work with a very complex combination of order scenarios, such as multiple sourcing location, various modes of transport, and hundreds of products.
- Analyze the Business Service Standards to meet customer needs while supporting Business functional performance.
- Ability to multi-task with critical thinking skills.

Perform Order Management Activities
- Handle routine and non-routine customer order activities, including complex order entry (i.e. consignment), guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service.
- Manage customer inventory or using automated systems, with a high degree of accountability.

Display Customer Advocate Leadership
- Require the desire and determination to meet and exceed customer expectations.
- Realize and anticipate how events and trends are likely to affect the customer’s future needs and satisfaction.
- Meet the demand of customer requirements through appropriate sense of urgency, with competing priorities.
- Leverage many internal resources to optimize customer satisfaction with cost to serve objectives for IFF.
- Intimate with customer plans, objectives and demands, through customer visits, account team activities and interactions.

Execute System and Technology Requirements
- Execute complex work processes through multiple systems and technology including: SAP, Elemica, and Document Control System as examples.
- System integration requires knowledge of Supply Chain, Customer Financial Services, Planning and Invoicing.
- High degree of systems knowledge and understanding is required.

Problem Solver
- Demonstrate persistence in overcoming resistance or objections leads conflict resolution and reaches win
- win agreements.
- Use knowledge of IFF and Business strategies to make decisions and take action that improve performance in their area of responsibility.

Accountability for Action
- Demonstrate urgency, acts promptly and quickly removes roadblocks while assessing multiple opportunities.
- Require prioritization by impact, and accountability for taking actions that keep things moving forward.

**Job Requirements**:
**What you will need to be successful**
- Master’s or Bachelor Degree in Commerce, Finance or any other relevant discipline.
- Atleast 6 - 8 years of experience in Customer Service (preferably chemical industry).
- Understanding of Order to Cash process.
- Proven expertise with SAP and Salesforce is a must.
- High Sea Sales Model knowledge would be a plus.
- Letter of credit knowledge is preferred.
- Good working knowledge of Microsoft Office - Excel, Word & Power Point.
- Excellent communication skills, both verbal and written.
- Team player who enjoys working in a team, but who can also push forward topics alone and independently.
- Be proactive in order receipt and handling work process.
- Independent, autonomous, structured and efficient work.
- Competent and proactive communication with different target groups and stakeholders.
- Exceeding customer expectations through successful customer relationships.
- Comply with internal and external control requirements. Continues Improvement mindset.IFF is an Equal Opportunity Employer.

  • Customer Service Representative

    3 months ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Customer Service Representative

    6 months ago

    Mumbai, India STECH HR Solution Full time

    **Customer Service Representative Job Description Template** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are...

  • Customer Service Representative

    2 days ago

    Mumbai, India ECHOBOOOM MANAGEMENT ENTREPRENEURIAL SOLUTIONS PRIVATE LIMITED Full time

    We are looking for a customer-oriented service representative. **What does a Customer Service Representative do?** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are...

  • Customer Service

    7 months ago

    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Service

    7 months ago

    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer service representative

    2 weeks ago

    Mumbai, India NetRTech Solutions LLP Full time

    Company Description Net RTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients. Role Description This is a full-time on-site role for a Customer Service...

  • Customer Service Representative

    6 months ago

    Mumbai, India TradeReboot Full time

    **Job Title: Customer Service Representative - Banking/Fintech** **Description**: Seeking an experienced Customer Service Representative with a background in banking or fintech, adept at providing exceptional customer support and resolving inquiries promptly in a dynamic financial services environment. Pay: ₹25,000.00 - ₹30,000.00 per...

  • Customer service representative

    4 weeks ago

    Mumbai, India NetRTech Solutions LLP Full time

    Company DescriptionNet RTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.Role DescriptionThis is a full-time on-site role for a Customer Service Representative. The...

  • Customer Service Representative

    2 months ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...

  • Customer Service Representative

    6 months ago

    Mumbai, India NETSTAR INFOTECH Full time

    Customer Service Representative Location - Thane, Airoli, Malad Salary - 12k UPTO 17K Inhand Roles and Responsibilites - A Customer Service Representative **works with clients who have complaints, orders, or require information about products/services purchased from the organization**. Shift Hours - 9 Hours 6 days working **Job Types**: Full-time,...

  • Customer Service Representative

    1 month ago

    Mumbai, India NetRTech Solutions LLP Full time

    Company Description NetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients. Role Description This is a full-time on-site role for a Customer Service...

  • Customer Service Representative

    2 months ago

    Mumbai, Maharashtra, India FLY Consulting Services Full time

    Job SummaryFLY Consulting Services is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling international voice calls and providing excellent customer service skills.Responsibilities• Handle international voice calls with professionalism and courtesy• Respond to...

  • Customer Service Representative

    2 days ago

    Navi Mumbai, India AAIDEOLOGY Full time

    **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...

  • Customer Service Representative

    4 months ago

    Malad, Mumbai, Maharashtra, India Accentuate Technologies Full time

    Problem resolutionCustomer service representatives help customers resolve issues and complaints. They may try to identify the root cause of a problem and provide a solution. - Product knowledgeCustomer service representatives need to have a good understanding of the company's products and services. They may use this knowledge to answer customer questions and...

  • Customer Service Representative

    6 months ago

    Chandivali, Mumbai, Maharashtra, India DA3Technologies Full time

    **Location**: **Chandivali, Mumbai, Maharashtra** **Role Description** This is a full-time on-site role for a Customer Service Representative at one of our top client in Mumbai. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. Your daily tasks will include addressing...

  • Customer Service Representative

    7 months ago

    Mumbai, India TechMahindra Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Service Representative

    1 month ago

    Mumbai, Maharashtra, India Enrich Full time

    About EnrichWe are a dynamic and growing company, seeking a highly skilled Customer Service Representative to join our team.Job DescriptionThe Customer Service Representative will be responsible for providing exceptional customer service at the salon counter. This includes managing petty cash, taking care of billing, and ensuring the best guest...

  • Customer Service Representative

    7 months ago

    Mumbai, India SHOTT AMUSEMENT LLP Full time

    **Customer Service Representative** Designation - Customer Service Representative Working Location - Andheri - Mumbai Education Required - S.S.C or H.S.C. College Student or Fresher can apply Age Criteria - 18 to 26 Years Job Timings - For Male - 1 PM TO 10 PM & 2PM TO 11PM & 3 PM TO 12 AM & 4 PM to 1 AM (Rotational Shift) For Female - 10:30 AM TO...

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India Witbloom Consultants - A Leading Training & Job Placement Firm Full time

    Company Overview:Witbloom Consultants - A Leading Training & Job Placement Firm is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

  • Customer Service Representative

    2 days ago

    Mumbai, Maharashtra, India Demographic HR Services Full time

    We are seeking an experienced professional to join our team at Demographic HR Services as a Customer Service Representative. The successful candidate will work on providing exceptional support to our clients through various communication channels, ensuring their needs are met with professionalism and efficiency.The ideal candidate should possess excellent...