Supervisor, Training

3 weeks ago

Gurgaon, India Airbnb Full time

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

**About the role**:
The Training Supervisor is responsible for the day-to-day execution and management of the global training program in Airbnb Capability Center. This role will report directly to the Manager, Shared Services. The Training Supervisor will execute on the designed training strategy and help implement a world-class training framework that will drive consistency in the support experience we deliver across the globe.

They will help provide management to the Training Supervisors (incl. all of community support, speciality tiers such as payments, regulatory response, safety, appeals and escalations, pilot perfect scale, safety & claims, social media, investigations and resolutions etc.) and to hosting teams such as verified, experiences, plus, prohost, lux ops etc. They will manage the execution of the global training program in cooperation with the supervisors reporting to them at both internal, partner and global sites. They will be responsible for driving performance through training initiatives. This will range from helping to develop site and business specific action plans to help drive up customer satisfaction and process compliance, to specific development of training tips for the site to drive specialist performance.

The Training Supervisor will also help support global training teams in each of the business functions by providing support for content development, training frameworks and playbooks, classroom strategy and updating of the knowledge base.

**What you'll do**:

- Managing a Team of Training Insight Analyst for all processes for global training delivery
- As a Training Supervisor you would work closely with ACC Training Manager and Global Training Supervisors to assist in delivering a top-tier learning.
- Worked on Projects pertaining to process or KPI improvements at org or global level
- Execute and help drive the Airbnb global training strategy and implementation of the training framework.
- Support implementation of the necessary training processes, support structure and training metrics in line with Industry best-practices that drive performance.
- Provide training representation to other shared services teams ensuring training is an integral part of the continuous improvement framework within Operations.
- Provide reporting on training program status, performance, hiring, onboarding and outcomes to the functional manager(s) on a regular basis.
- Develop a fully trained, high-performing, motivated and empowered training team.
- Work with global training teams to address escalated issues, dips in performance and the rollout of new training initiatives to drive performance.
- Develop a strategic approach to identify the training needs of both customers and internal team members
- Build and maintain the training curriculum, classroom agenda and other training materials in the knowledge base
- Develops and administers training programs for employees, assesses training and development needs for organizations
- Lead initiatives to improve and automate processes to minimize errors and reduce effort
- Responsible for new hires & floor performance on knowledge, process and soft skills
- Decision making ability in critical day to day operations

**What you need to succeed**:

- 7+ Years of overall experience required with 4 years of applicable experience in contact center
- Any bachelor's degree or relevant experience.
- Flexibility and adaptability, able to work well in an ambiguous environment.
- Confident and empathetic problem solver; able to guide conversation and stay open to varied points of view.
- Collaborative; skilled working with cross-functional peers/teams.
- Creative; comes up with a lot of new and unique ideas and tends to be seen as original and value-added in brainstorming settings.
- Strong written and verbal communication skills; able to provide constructive feedback, mentorship and coaching. Able to guide conversations effectively.
- Ability to multi-task and remain cool under pressure, organise and work with rapidly changing priorities.
- Listening; practices attentive and active listening and has the patience to hear people out.
- Approachability: Is easy to approach and talk to and leverages a greater awareness of emotional intelligence
- Open-minded; open to varied points of view and able to adapt to different cultural environments
- Passionate about customer experience, understands the importance to an organisation. Clear, concise communicator who can build collaborative and positive relationships.
- Working knowledge of customer service assessment tools, i.e., Net Promoter Score,CSAT. Able to compose and analyze qualitative and quantitati

  • Store Supervisor

    1 week ago

    Gurgaon, India Veg Ease Full time

    **Job Description: Supervisor Position at Veg Ease Company** **Position: Supervisor** **Department: Operations** **Location: Asf centre 362-363, tower B, 5th floor, Udyog Vihar, Gurgaon, Phase-IV** Job Overview: We are seeking an experienced and motivated individual to join Veg Ease Company as a Supervisor. Experienced supervisor adept in handling fresh...

  • Production Supervisor

    6 days ago

    Gurgaon, India Everstylish Lifestyle Pvt. Ltd. Full time

    **Position Overview**: We are seeking an experienced and motivated Production Supervisor to join our team and oversee the printing process for T-shirts. The Production Supervisor will be responsible for managing the day-to-day operations of the printing department, ensuring high-quality output, efficient production schedules, and a safe working...

  • Career Training

    3 weeks ago

    Gurgaon, Haryana, India Internshala Trainings Full time

    About the internship:We are looking for a dynamic, energetic intern who is eager to learn about our company and work closely with the Career Services team to conduct research, capture data, train, and counsel students on a regular basis. To be successful as an Intern, you should be willing to help with any tasks assigned by a supervisor. You will be involved...

  • Tool Room Supervisor

    3 weeks ago

    Gurgaon, India Om Sai Global HR Service Full time

    Job OverviewTool Room Supervisor role at Om Sai Global HR Service in Gurgaon, responsible for overseeing tool room operations, ensuring efficiency, and maintaining inventory. Full-time position with competitive salary range. Join a team of 2-10 employees in a dynamic HR Consulting firm specializing in recruitment and training services.Roles and...

  • Tool Room Supervisor

    1 week ago

    Gurgaon, India Om Sai Global HR Service Full time

    Job Overview Tool Room Supervisor role at Om Sai Global HR Service in Gurgaon, responsible for overseeing tool room operations, ensuring efficiency, and maintaining inventory. Full-time position with competitive salary range. Join a team of 2-10 employees in a dynamic HR Consulting firm specializing in recruitment and training services. Roles and...

  • Construction Site Supervisor

    6 days ago

    Gurgaon, India Grihscape studio Full time

    **Responsibilities**: - Ensuring teams work together to deliver quality work to strict deadlines. - Monitoring construction processes, and providing training and team building sessions are required. - Ensuring adherence to health and safety regulations at all times. - Performing equipment, material, and routine site inspections. - Scheduling regular...

  • Helpdesk Supervisor

    1 month ago

    Gurgaon, India JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

  • Tele Caller Executive

    1 month ago

    Gurgaon, India CQS Training Pvt. Ltd. Full time

    1. **Outbound Calling (Telemarketing)**: - Contact potential customers or clients by phone to promote and sell products or services. - Explain the features and benefits of the products or services. - Answer questions and address concerns from prospective customers. - Collect and record customer information and feedback. 2. **Inbound Calling (Customer...

  • Housekeeping Supervisor

    6 days ago

    Gurgaon, India Jocund Hearts School Full time

    **Position Overview**: The Housekeeping Supervisor cum Day Care Incharge oversees the cleanliness and orderliness of the preschool while ensuring a safe, nurturing, and positive environment for children during day care hours. The incumbent will supervise a housekeeping helper and coordinate tasks to maintain the facility's cleanliness and hygiene. **Duties...

  • Trainer- Customer Care

    4 weeks ago

    Gurgaon, India Valeur Fabtex Pvt. Ltd. Full time

    We have an opening for the post of " Trainer Job Responsibilities: - Provide training and instruction to customer service representatives to ensure successful performance of job duties. - Develop online and in-person course curriculum for all job functions. - Provide feedback to managers on the performance of staff members. - Train new employees or retrain...

  • Call Center Supervisor I

    4 weeks ago

    Gurgaon, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Inp - Call Center Supervisor I

    1 month ago

    Gurgaon, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Monitors operations to ensure adherence to service level standards and company/department policies and procedures. - Ensures professional and courteous...

  • Fire & Safety Supervisor

    4 weeks ago

    Gurgaon, India RajeevEnterprises PVT LTD Full time

    Creating, enacting, and updating job safety programmes for employees that encompass government health and safety regulations as well as company standards for safety in the workplace. Training employees on the importance of health and safety on the job. Primary Duties and Responsibilities: **Auditing production, keeping on the lookout for any unsafe behavior...

  • Call Center Trainer II

    4 weeks ago

    Gurgaon, Haryana, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes...

  • Factory Supervisor

    7 days ago

    Gurgaon, India Bhawani Forging Full time

    Responsibilities: - Supervise and oversee factory staff to ensure efficient production processes - Develop and implement production strategies and schedules to meet production goals - Monitor and maintain product quality standards throughout the production process - Ensure compliance with safety regulations and procedures - Train and mentor new factory...

  • Inp - Call Center Supervisor I

    3 weeks ago

    Gurgaon, India Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Territory Supervisor

    1 month ago

    Gurgaon, India New Products Full time

    **Roles and Responsibilities** - Responsible for managing Sub distributor, Distribution and Sales Targets for the assigned territory. - Responsible for recruiting and managing the Sales Representative to support the infrastructure - Responsible for delivering of Daily/Weekly/Monthly/Yearly Sales and Distribution objectives for the territory - Responsible for...

  • Cafe Supervisor

    4 weeks ago

    Gurgaon, India The Chaa Story Full time

    We are looking for a Cafe Manager to organize daily operations and motivate our staff to provide excellent customer service. Cafe Manager responsibilities include scheduling shifts for baristas and wait staff, monitoring daily expenses and revenues and ordering supplies like coffee, milk and snacks, as needed. To be successful in this role you should have...

  • Retail Sales Trainer

    1 month ago

    Gurgaon, India AVPL INTERNATIONAL Full time

    **Job Summary**: The Retail Sales Trainer is responsible for imparting training and development programs to individuals seeking employment or career advancement in the retail sales sector as part of a government-sponsored initiative. The primary objective is to equip trainees with the skills and knowledge necessary to excel in retail sales roles. **Key...

  • Inp - Call Center Supervisor Ii

    1 month ago

    Gurgaon District, Haryana, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...