Trainer- Customer Care
1 month ago
We have an opening for the post of " Trainer
Job Responsibilities:
- Provide training and instruction to customer service representatives to ensure successful performance of job duties.
- Develop online and in-person course curriculum for all job functions.
- Provide feedback to managers on the performance of staff members.
- Train new employees or retrain experienced staff members.
- Maintain a training program schedule and calendar.
- Provide training to new and additional locations as needed.
- Obtain or participate in continuing education to enhance technical knowledge.
- Develop and implement new training programs as needed.
- Provide accurate and timely training and support to new staff to ensure successful implementation of key call center processes and policies.
- Coordinate with senior-level members to ensure proper usage of consumables and schedule staffing.
- Update and maintain material inventory.
- Perform other duties as required by supervisor.
**Salary**: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 2 years (preferred)
- total work: 4 years (preferred)
- Customer service: 2 years (preferred)
**Language**:
- Hindi (preferred)
- English (required)
Ability to Commute:
- Gurgaon, Haryana (preferred)
Ability to Relocate:
- Gurgaon, Haryana: Relocate before starting work (preferred)
**Speak with the employer**
+91 9990322633
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