Seller Support Associate

2 months ago

Kolkata, India ManpowerGroup Full time

Greetings from Manpower Group

Please find attached JD for your reference;
Role
- KAM & Seller Support Specialization Working Days: 6 days (Sunday fixed week off) Shift: Fixed Shift (9 hours) Shift Timings: 10 am to 7 pm Experience - 6 months+ in any eCommerce process customer/seller support Education - Graduates only (please ignore pursuing/drop out/12thor 10th pass) Salary Structure
- 16.2K in hand (18K total CTC).

Key Responsibilities: Responsible for end-to-end Seller Account Management. - Ability to manage allocated sellers to meet the set goals. - Drive GMV, Listings, Promotions, Inventory, and Geographic expansion. - Seller Escalation Management - understand and solve seller problems. - Re-activating inactive sellers. - Guiding sellers on listing best practices. - Educating sellers on clients’ product/process/policy knowhow. - Combine business and data insights to help sellers scale their business. - Plan and drive key business initiatives across sellers to enhance seller health. - Create joint business plans with Top Sellers to get nonlinear business growth.

Skillsets and experience Good spoken & written communication skills in English is mandatory - Should have basic knowledge of the e-Commerce domain & related jargon, such as KAM, seller support, customer support, seller, buyer, return, etc. - Should have a good IQ - At least 6 months+ of exclusive experience in any eCommerce process customer/seller support (such as Flipkart, Amazon, Myntra, etc.) Cannot be from other domain customer support such as banking, hotel, credit card, etc. - Must have all relevant employment documents such as offer/appointment letter, payslip/bank statement, and release/experience letter

**Job Type**: Permanent

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

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