Client Relationship
4 months ago
**Roles and Responsibilities**
- Build and nurture relationships with current and prospective customers.
- Act as the main contact for customer questions, complaints, and feedback.
- Work with internal teams to ensure customer satisfaction and resolve issues quickly.
- Prepare regular reports on customer feedback and service problems.
- Help create and implement strategies to retain customers.
- Conduct surveys to measure customer satisfaction and analyze the results to guide business strategies.
**Qualifications**
- Proven experience in customer service and relationship management role. (preferably in manufacturing sector)
- Excellent and confident communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work independently and as part of a team.
- Proficiency in using different CRM software and Google suite (Word and Excel)
**Job Types**: Full-time, Permanent
**Benefits**:
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Weekend availability
Supplemental Pay:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Customer relationship management: 1 year (preferred)
Work Location: In person
Application Deadline: 07/09/2024
Expected Start Date: 29/08/2024
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