Employee Success Operations Administrator

3 days ago

Hyderabad, India Salesforce Full time

Job Category

Employee Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

The Employee Success Specialist is a member of the HR Operations team based in Hyderabad and provides operational support to employees across the all regions. This role reports to the GOC Manager, Employee Success Operations. This role is critical to ensuring the success of our employees at salesforce. Our focus is building and delivering an amazing experience for our employees using our own trusted Customer Success Platform.

**Responsibilities**:
The responsibilities of the Employee Success Operations Specialist include but are not limited to the following:

- Using our case-management solution assist employees in a timely manner regarding HR queries and issues
- Audit benefit claims submitted by employees
- Assist with employee benefits queries tasks
- Provide superior customer service to employees via our customer portal, and other social channels
- Support our centralised knowledge base; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
- Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
- Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
- Proactively identify process improvements, and collaborate towards an improved and more productive process that enhances the employee experience
- Ensure the accuracy of the internal Shared Services Community process documentation
- Ensure compliance with audit requirements by completing work correctly and timely
- Ability to maintain confidentiality in all aspects of job responsibilities
- Other duties and project work as required

Required skills/experience:

- High Level Spoken and written proficiency
- Foreign language proficiency would be an added advantage
Example: French, German, Japanese, etc.
- 0-1 year's work experience
- Proven problem-solving skills with a passion for technology and continuous learning
- Excellent verbal and written communication skills
- Exceptional customer service orientation
- Comfortable with a high-paced environment with competing priorities
- Exceptional time management, organisational, prioritisation and follow-up skills
- Work effectively in a team environment
- Knowledge of Excel, PowerPoint

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. 

Salesforce welcomes all.

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