Customer Support Executive

2 months ago


Lucknow Uttar Pradesh, India Edunext Technologies Pvt Ltd Full time

Minimum Qualification:

- Graduate

Total Opening:

- 4

**Job Description**:

- Connecting with the clients and resolving their queries on call, remote desk etc.
- Resolv tickets generated by the clients for their technical requests and problems to maintain the productivity.
- Helps in designing and implementing successful software implementation.
- Keep tracking the user tickets and resolutions.
- Coordinate with the Development team incase of any new feature is required.

Skills Required:

- Excellent problem solving and troubleshooting skills.
- Excellent communication skills.
- Must have problem solving and process improving mindset.
- Have basic knowledge of programming skills.
- Must have excellent knowledge of Microsoft Office (Word, Excel, etc)

Schedule:

- Day shift
- Weekend only

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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