Customer Operations

3 weeks ago


Thane, India PerkinElmer Full time

Customer Operations - Logistics Executive to oversee and coordinate the daily service Inventory management and Service inventory movement activities like Logistics & Distribution activities and shall ensure all inbound & outbound movement activities for domestic & global inwards are managed in a cost-effective manner. The Customer Operations - Logistics Executive ’ basic responsibility is to develop, adopt best practice to support the logistic & distribution activities, complaint Management with regard to the customer supply and ensure Insurance claims are managed for such complaints. The profile also must support the import & export activities on regular basis

1. Manage inventory as well as import & export operations, logistics & distribution activities like coordinating with logistics & transport partners. Support the service Inventory management & movement to meet the field engineer requirement.

2.Develop new strategies to streamline processes & to optimize the logistics & transport costs etc.

3. Overseeing all supply chain activities like, inward, outward, pick & pack activities, order dispatch

4.Regular inventory check and support statutory audits for inventory physical verification. Organizing and managing inventory, storage, and coordination with logistics & transportation vendors

5. Should manage cold chain / Dry Ice / Blue Ice Shipments and familiar with all sorts of cold chain movement management like storage, transportation etc.

6.Responsible to support all Exim operations, must understand the HSN classification & duty structures. Familiar with change notifications at customs on frequent basis.

7.Negotiate optimal terms and conditions with logistic & distribution vendors for cost effective supply solutions.

8. Developing and implementing best practices to streamline logistics, customs, & supply chain efficiencies Responsible for all import & export operations for region.

9.Develop effective working relationships with vendors and service partners like Logistic, CHA, Freight forwarders Coordination with Sales and Service Teams and update on the order & delivery status of respective customer orders. 10. Follow approval matrix for logistic, freight & transportation costs and get the quotations approved by the Approving authority

11.Dashboards through Spotfire on GRN, PGI and delivery analysis, pending orders with lead period and expected date of deliveries

12. Tracking the status of Quality notification with respective owners and furnishing the updated QN status to internal customers



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